High quality, collaborative and patient-centered care is essential in the modern healthcare industry. The Hospital Value-Based Purchasing (VBP) Program is a CMS initiative that rewards acute-care hospitals with incentive payments for the quality of care they provide to people. It is expected for the on-deck years that VBC will be practical and effective and help provide the organizational incentive necessary to recognize a need for change in the way healthcare business is currently conducted. There are several healthcare settings, but not all provide patient-centric care facilities. The value-based care model invests many of its resources on the nursing staff, thereby creating a home-like ambiance for the patients. Nurses remain in direct communication with the patients at all times and monitor their health trends thoroughly. This develops a relationship of trust between the nursing staff and the patient. When nurses are welcoming and polite, the patients begin to feel that they are being cared for, which helps them recover faster.
ORIGINAL RESEARCH ARTICLE | March 27, 2021
The Effect of Relationship Marketing and Service Quality on Customer Satisfaction and Customer Loyalty in the Mitra Bisnis Segment of Bank BTPN Kalimantan
Siangto Salimdra, Zainal Ilmi, Adi Wijaya
Page no 91-101 |
10.36348/sjbms.2021.v06i03.006
Relationship marketing, service quality, customer satisfaction, and customer loyalty are very important in the banking world. With the relationship marketing and high quality service quality will achieve customer satisfaction and make customers loyal to the company. To improve customer satisfaction and customer loyalty must first be known whether the services provided in accordance with customer expectations, in this study variables are used to see the expected service of customers using variable relationship marketing and service quality. If the service provided is in accordance with expectations then the satisfaction felt and customer loyalty also increases. On the contrary, if the service provided is not in accordance with the hope then the satisfaction and customer loyalty also decreases. The purpose of this study was to determine the effect of relationship marketing and service quality on customer satisfaction and customer loyalty in the Mitra Bisnis Segment of Bank BTPN Kalimantan. The study was conducted using 100 respondents. The analytical tool used is SPSS Version 24. Data analysis was performed by path analysis. The results of the F test in the study obtained a significance level of 0.000 in model 1 and model 2. Where the value is smaller than the alpha level 0.05. The coefficient of determination (R2) shows that customer satisfaction is influenced by relationship marketing and service quality by 49.1%, and customer loyalty is influenced by relationship marketing, service quality and customer satisfaction by 68.6%. The results showed that relationship marketing has a positive and significant effect on customer satisfaction, service quality has a positive and insignificant effect on customer satisfaction, relationship marketing has a positive and significant effect on customer loyalty, service quality has a positive and significant effect on customer loyalty, customer satisfaction has a positive and significant effect significant towards customer loyalty, relationship marketing has a positive and significant effect on customer loyalty through customer satisfaction and service quality has a positive and insignificant effect on customer loyalty through customer satisfaction.
ORIGINAL RESEARCH ARTICLE | March 26, 2021
Constraints to Effective Utilization of Information, Communication and Technology (ICT) in Technical Colleges in Rivers State, Nigeria
Nwauzi, Kelechi Kirian, Divine O. Chiorlu
Page no 37-44 |
10.36348/sjet.2021.v06i03.001
The study focused at the Constraints to effective Utilization of Information, Communication and Technology (CICT) in Technical Colleges in Rivers State. There are two purpose, research questions and hypotheses that guided the study. The study actually was carried out in Rivers State using a survey research design. The targeted population of the study was 1000 respondents which comprise 200 technical college teachers and 800 technical college students in Rivers State. A cluster sampling technique was used to divide the technical colleges into two clusters; the researcher further used random sampling technique to sample 50 technical college teachers and 200 students making the total sample of 250 respondents. A structured questionnaire was used to collect data for the study titled ‘Constraints to effective Utilization of ICT Facilities in Technical College Questionnaire (CEUICTFTCQ), and instrument was face validated by three experts, Cronbach Alpha was used for reliability coefficient to determine the internal consistency of the instruments to give a value of 0.81. Findings of the study revealed that ICT skills are required in Technical Colleges in Rivers State. It was recommended that (1) since ICT facilities are available for usage, skills should be acquired with as to make use of the facilities provided, (2) Teachers and students of Technical colleges should be competent in the use of the facilities fully as to enhance their teaching- learning situation.
REVIEW ARTICLE | March 26, 2021
Are Nurses in Oppression? An Approach to Explore the Evidences
Betsy Chakraborty, Anindita Mandal, Suresh K Sharma
Page no 77-83 |
10.36348/sjnhc.2021.v04i03.005
It is well known that nurses are the largest manpower in healthcare delivery system of any country. Though, they spend sleepless nights in caring and curing the sick one but continuously striving for professional honour and dignity what they actually deserve. Instead of getting recognition, respect and reward, this profession face exploitation, struggle for existence, discrimination, humiliation from their own persons and even from medical colleagues. There is a negative portrayal of this professional image as feminine, menial, subservient roles with low intellect, taken for granted and assistance of physician only. The term “Oppression” has been described for nurses who represent powerlessness, submissiveness and domination. Nurse leaders often talks about qualities of self-esteem, assertiveness, accountability, control over practice, self-advocacy and autonomy but in contrary nurses in below hierarchy reported higher levels of dominancy, lack of initiative and fear of retaliation. Negative consequences of oppression resultant decreased workforce performance, dissatisfaction, self-hatred behaviour, submissive aggressive syndrome, horizontal and lateral violence, workplace bullying and poor retention of nurses in the same workplace. Therefore, this article is aimed to pinpoint & bring insight on those major challenges faced by nurses due to oppression and propose remedial strategies to reshape and uplift this profession as a prestigious one.
CASE REPORT | March 26, 2021
Ileal Duplication Cyst: A Case Report
Dr. Sreelekshmi S. N, Dr. Lillykutty Pothen, Dr. Sankar S
Page no 116-118 |
10.36348/sjpm.2021.v06i03.006
Gastrointestinal duplications are rare congenital malformations that may vary greatly in presentation, size, location and symptoms. They can present as solid/cystic tumors, intussusception, perforation or bleeding. A high index of suspicion is needed in all such cases. Radiologic studies may not be enough for a diagnosis. We present a case of ileal duplication cyst in a 2 month old baby who presented with features of abdominal obstruction. Suspecting it to be an infected mesenteric cyst from radiological studies, surgical excision with anastomosis of the ileal segment was done. The histopathological examination of the resected specimen diagnosed it as an enteric duplication cyst.
ORIGINAL RESEARCH ARTICLE | March 26, 2021
The Effect of Technology and Competition on Business Development
Prasetyono Hendriarto, Bunga Aditi, Hafizah, Riandani Rezki Prana
Page no 86-90 |
10.36348/sjbms.2021.v06i03.005
The research analysis aims to determine whether technology and competition have an effect on the business development of SMEs in the Center for Integrated Business Services of the Cooperative for Micro, Small, and Medium Enterprises, North Sumatra. The data analysis technique used is the associative method with the help of the SPSS version 24.0 program. The population in this study were all UKM players who traded in the Center for Integrated Business Services of Cooperatives, Micro, Small and Medium Enterprises, North Sumatra, and a sample of 60 respondents. Primary data collection using a questionnaire. The results showed that technology partially had a positive and significant effect on the business development of SMEs in the Center for Integrated Business Services of Cooperatives for Micro, Small, and Medium Enterprises, North Sumatra. Partial competition does not have a positive and insignificant effect on the business development of SMEs in the Integrated Business Service Center for Cooperatives, Micro, Small, and Medium Enterprises, North Sumatra. Technology and competition simultaneously have a positive and significant effect on the business development of SMEs in the Integrated Business Service Center for Micro, Small, and Medium Enterprises, North Sumatra Cooperatives.
ORIGINAL RESEARCH ARTICLE | March 26, 2021
Reconstruction of Legal Protection on Women in Law No. 23 of 2004 Concerning Elimination of Domestic Violence Based on Islamic Justice Values
Munifah, Mahmutarom, Jawade Hafidz
Page no 182-188 |
10.36348/sijlcj.2021.v04i03.008
This study aims to find and analyze what causes domestic violence (KDRT) in Indonesia which mainly directed at women who become victims and whether it is necessary to reconstruct the law based on Islamic justice values. This research is non-doctrinal legal research or socio-legal research law which uses a statute approach, a case approach, and a comparative approach where the research took place in Klaten and Sukoharjo religious court.The results showed that the religious courts in Klaten and Sukoharjo regarding domestic violence cases in the form of divorce and legal divorce were caused by problems of family neglect, thus the protection of the Domestic Violence Law cannot be in effect. Research in other countries shows high attention to victims of domestic violence with the protection of victims which when compared to Indonesia currently, The weakness of the PKDRT Prevention Law which is not yet fully pro-KDRT victims, especially women, needs to be reconstructed with the addition of articles on the provision of compensation in the form of compensation or restitution for victims of domestic violence. The author concludes that compensation and restitution are needed as an implementation of the values and benefit of Islamic justice as a form of legal protection for victims of domestic violence.
ORIGINAL RESEARCH ARTICLE | March 25, 2021
Does Financial Risks Has Effects on The Performance of Deposit Money Banks in Nigeria?
Isedu, Mustafa, Erhabor, Osaruyi Jeffrey
Page no 71-85 |
10.36348/sjbms.2021.v06i03.004
The core function of deposit money banks today is purely the efficient management of their risks portfolio investments in order to maximize shareholders’ wealth, by guaranteeing safety, returns on depositors’ funds and confidence in the system. The study empirically investigated the effects financial risks on the performance of deposit money banks in Nigeria. More specifically, changes in financial performance were examined on the basis of the relative effect of credit risk, liquidity risk, market risk, operational risk and bank size. The study specifically focused on 18 deposit money banks listed on the floor of the Nigerian Stock Market for a period of 19 years both statistical and econometric techniques were applied in the analysis of the data used in the study. Panel data analysis technique was used in the estimation of the specified model. The fixed effects being the best performing effect in the relationships was adopted in the empirical analysis. The findings of this study revealed that the combined effects of financial risks do not influence banks’ performance negatively. More specifically, the results from the empirical analysis revealed that financial risk proxy by Credit risk does not have any significant relationship with financial performance of deposit money banks in Nigeria. Liquidity risk is a significant determinant of deposit money banks’ performance in Nigeria in the period under investigation. The effect of market risk, interest rate risk and Operational risk did not in any way affect bank performance significantly in Nigeria.
ORIGINAL RESEARCH ARTICLE | March 25, 2021
Employee Recognition Programs and Employee Output as Moderated by Workers’ union Activities: Evidence from Kenyatta National Hospital (KNH), Kenya
Ruth Kanini Bosire, Dr. James Muya, Daisy Matula
Page no 61-70 |
10.36348/sjbms.2021.v06i03.003
This study sought to determine the influence of recognition benefits on medical employees output at Kenyatta National Hospital (KNH) as moderated by workers ‘union activities. The study was guided by Reinforcement theory. The study employed both descriptive and explanatory research design and pragmatism philosophy. The target population of the study comprised of 2175 employees drawn from Kenyatta National Hospital. Stratified and purposive sampling techniques were used to select a representative sample of 328 respondents. The primary data for the study was collected using closed ended questionnaires and structured interview schedule. Quantitative data was analyzed using both descriptive statistics (frequencies, percentages, means, standard deviation) and inferential statistics (Regression, Correlation and ANOVA). The findings indicated that recognition programs had a positive and significant relationship with employee output at KNH. It was also established that workers’ union activities significantly moderate the relationship between recognition programs and employee output among medical employees at KNH. The study concludes that recognition programs enhance employee output in hospitals. In addition, under high level of worker union activities, recognition programs had a positive and significant relationship with employee output at KNH. The study recommends that organizations need to work towards recognizing their staff appropriately so that they can exhibit improved employee output.
ORIGINAL RESEARCH ARTICLE | March 23, 2021
Implementation of Regional Regulation Number 21 of 2014 concerning the Implementation of Population Administration in the City of Banjarmasin (Case Study of Temporary Residence Certificate)
Nike Purnamawati, Jamaluddin, Siswanto Rawali
Page no 170-181 |
10.36348/sijlcj.2021.v04i03.007
Population administration is regulated in Law Number 23 of 2006 and has been amended by Law Number 24 of 2013 concerning Amendments to Law Number 23 of 2006 concerning Population Administration. This study aims to determine the importance of communication and information and what factors play a role in implementing the policy implementation of regional regulation number 21 of 2014 concerning population in Banjarmasin City. The research method uses a qualitative approach and descriptive type. The research instrument is the researcher himself. The data collection techniques are observation, interview and documentation. The focus of research is using the theory of policy implementation by Marille S. Grindle. Data analysis used is data reduction, data presentation and verification. The validity of the data used by the data credibility test technique using triangulation to test it. The results show that communication and information are very important elements in the implementation of policies for implementing regional regulation number 21 of 2014. However, there are things that have not been maximally implemented regarding the effectiveness of population administration in the city of Banjarmasin (case study on temporary residence certificates). Judging from the two factors according to Marille S. Grindle, the factor of Content of Policy, because of the six indicators only one has been successfully implemented, namely the Indicator Program Implementer (Policy Implementer). Meanwhile, other indicators do not work because policy implementers do not know who the institutions are involved, there are still people who do not know the perda so they cannot feel the benefits, how the decision is made. There are three dimensions that are indicators of the importance of communication and information, namely: coordination, integration and synchronization. The context of implementation factor, the three indicators have not been successfully implemented. The reasons for this are lack of socialization and direction from the related agency so that the public does not know the perda, does not know the strategy to be implemented, there are still people who are asked for voluntary funds and the absence of the main duties and functions of each agency. It is suggested to the Department of Population and Civil Registration to provide information and meetings to other policy implementers and in providing SKTS services there should already be main tasks and functions. To the Miai River Village to improve services and hold outreach to the temporary immigrants. The RT Head should have the main tasks and functions (Topuction) and need to record and provide information to the immigrant population. To the immigrants, report themselves to the RT and ask about their obligations.
ORIGINAL RESEARCH ARTICLE | March 23, 2021
Fetal Outcome of Preeclamptic Mother in a Tertiary Care Level Hospital
Dr. Begum Shaira Sharifa, Dr. Taslima Begum, Dr. Shamsun Nahar, Dr. Gazi Golam Mostofa, Dr. Shazia Afrine Eva, H. M. Hasan Imam
Page no 63-66 |
10.36348/sijog.2021.v04i03.004
Background: Hypertension is the most common diagnostic sign of preeclampsia, although some women present with convulsions, abdominal pain or general malaise. Preeclampsia occurs in 5 to 7 percent of all pregnancies. Although its pathogenesis is incompletely understood, it is a major cause of maternal and neonatal morbidity and mortality. Objectives: The aim of the study was to evaluate the fetal outcome in preeclamptic mothers in a tertiary Hospital. Methodology: The Study was conducted in the department of obstetrics and gynecology of Sylhet MAG Osmani Medical College Hospital. Sylhet, Bangladesh to find out the common indications of fetal outcome of preeclamptic mother. 120 cases were randomly selected for the study whose common indication of fetal outcome of preeclamptic mother. Clinical examination and evaluation were done from July 2006 to June 2007. Other necessary investigations were done if clinically indicated and to prepare the patient for anesthesia. Statistical analysis of the results was obtained by using window-based computer software devised with Statistical Packages for Social Sciences (SPSS-22). Results: Comparison of mean (±SD) age (24.30±4.03 and 24.654.41 years) and height (61.43±1.80 and 61.92±1.52 ern) did not show any significant difference. However, comparison of mean (±SD) weight (71.20+4.38 and 69.27±2.86 kg), blood pressure (systolic: 154.83±9.48 and 112.33±11.10; diastolic: 102.58±9.94 and 71.33±6.23 mmHg), gestational age (36.12±2.45 and 38.42± 1.03 weeks) and gravidity (1.45±1.13 and 1.10±0.30) showed significant differences between case and control groups. Conclusions: To avoid and/or reduce fetal and neonatal morbidity and mortality among preeclamptic women, careful examination and investigations are required for early detection and thus to reduce. Maternal and fetal morbidity and mortality.
SUBJECT CATEGORY: MICROBIOLOGY | March 22, 2021
A Review on Microbial Enzymes, Synthesis, Biological Role, Current Applications and Future Perspectives
Ishrat Naureen, Muhammad Jawad Bashir, Waheed Ahmed, Syed Abrar Hussain, Muhammad Hasher Naveed, Aurangzeb Ijaz, Faisal Nadeem
Page no 44-48 |
10.36348/sb.2021.v07i03.005
Increased uses of microbial enzymes in cheese processing are largely responsible for the use of enzymes in dairy industry, which is the next largest application industry followed by the beverages industry. Microbial enzymes such as fructosyltransferase, laccases, amylases, lipase, and cholesterol oxidase, as well as their potential applications in various industries. GUS in the form of β-glucuronidases acting as main gut enzyme have been sued in the pharmaceutical and clinical trials for testing the drugs toxicity prior their use in the human body. Amylase is the most important microbial enzyme that involved in the digestion of starch into small molecules of sugars. Amylase obtained from microorganisms usually less expensive and catalyzed the breakdown of starch in effective ways while the amylase obtained form plants as well as other animals required lots of chemicals and other microbial process for their separation, purification as well as their characterization. Submerged fermentation is the cultivation of microorganisms in liquid nutrient broth. Industrial enzymes can be produced using this process. In a batch process, all nutrients are provided at the beginning of the cultivation, without adding any more in the subsequent bioprocess.
ORIGINAL RESEARCH ARTICLE | March 22, 2021
An Analysis of Grammatical Errors in the Written Productions of Some Nigerien Senior Secondary School Students
Abdou Maiguero, Moussa Tankari, Ayodele Adebayo Allagbé
Page no 79-85 |
10.36348/jaep.2021.v05i03.004
This paper examines the grammatical errors in the written productions of senior secondary school students in/from Lycée Amadou Kouran Daga (henceforth LAKD), Zinder, Niger. It specifically seeks to describe, identify and classify the grammatical errors with a view to finding out the reasons of their occurrence in the students’ writings. The participants of the present study consist of 30 students (14 male and 16 female students) learning English as a foreign language. The data for the investigation were collected by means of an essay writing which required the participants to write a three-paragraph essay on one of the four narrative and descriptive topics provided. The collected data were then analyzed using Error Analysis and the simple descriptive statistics consisting of frequencies and percentages. The analysis revealed a total of 410 grammatical errors in the participants’ writing samples ranked by order of frequency and categories as follows: errors on tenses, spelling errors, agreement errors, preposition and article errors, verb errors, use of nouns, and adjectives. The analysis also showed that male participants committed more grammatical errors than their female counterparts. Further, using Surface Strategy Taxonomy, the findings revealed that the participants committed all the four types of grammatical error. Misformation errors were the most dominant type, followed by omission errors, addition errors, and misodering errors.
CASE REPORT | March 22, 2021
Lymphoepithelial Cyst of the Vallecules: A Case Report and Literature Review
Mohammed Elakhiri , Mohamed Sahli, Mossab Tayane, Abdelfattah Aljalil, Haddou Ammar, Youssef Darouassi
Page no 60-62 |
10.36348/sjm.2021.v06i03.002
Lymphoepithelial cysts of the vallecules are rare benign lesions, their incidence and prevalence are not well studied. The clinical picture in adults is usually asymptomatic, the positive diagnosis is made during an indirect or direct laryngoscopy of the larynx. paraclinical assessment is based on computed tomography or magnetic resonance imaging. The therapeutic management is surgical may be indicated in extreme urgency in the face of total obstruction of the airways. Left untreated, the progression may be to complications dominated by infection.
SUBJECT CATEGORY: STATISTICS | March 22, 2021
On the Contribution of Some Economic Sectors to Nigeria Gross Domestic Product
Guobadia Emwinloghosa Kenneth, Ibeakuzie Precious Onyedikachi
Page no 49-59 |
10.36348/sb.2021.v07i03.006
The contribution of various sectors to Nigeria's Gross Domestic Product (GDP) was investigated in this report, as well as the creation of a model for forecasting Nigeria's GDP over a 33-year period (1981-2013). Regression analysis and time series analysis were used to analyze data from the Central Bank of Nigeria. The regression results show a positive relationship between the three sectors: Agricultural, Industrial, and Service, with only the Industrial and Service sectors contributing significantly with coefficients of 0.286 and 0.631, respectively, while the contribution of the Agricultural sector is not significant with a coefficient of -0.039, implying that the service sector contributes the most. The agricultural sector makes a negligible contribution. A time domain model (fundamental approach) based on the Box Jenkins approach was used to forecast Gross Domestic Product for the period 1981 to 2013 using the ARIMA model in a developing country like Nigeria. The outcome shows an upward trend, and the series' first difference was stationary, indicating that the series was I (1). ARIMA was found to be the best model for explaining the series using expert modelers (1, 1, 0). The diagnosis on such a model was verified, the error was white noise, there was no serial correlation, and a 10-year forecast was made, indicating that GDP would continue to rise over the forecasted time period.