The first step in getting ready to handle crisis at the workplace is to acknowledge that it can happen anywhere and at any time. To effectively deal with crises, companies should be able to react correctly when such situations arise. Being prepared for a crisis is about building the capacity of employees to tackle serious disasters by equipping them with the knowledge on how to make serious but important decisions that will safely steer the organization through the storm Human Resources teams must ensure that the strategic plan takes into account the health, safety and welfare of employees. Through collaboration with other organizational leaders, HR can assure that the human capital is taken care of in all crisis management and business continuity plans.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say. “I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does the right thing for its customers.

Over the past three decades, the tourism industry faces challenges in Iran, mostly due to international nuclear sanctions and there is no doubt that Iran has a negative image in the West and the negative propaganda against Iran and the presence of international sanctions have hit the tourist industry a lot. The nuclear deal reached in Vienna on July 14, 2015, and the better relations with the west, this agreement has given hope to many people inside and outside Iran that have foreseen a clear future for the Iran. On the other hand, the agreement has also affected the creation of direct flights to Iran. In this article, we will review the tourism industry in Iran (comparing after the nuclear deal).

Success in improving job performance in Pasuruan Furniture Company will be achieved if the company can create an understanding of the Working Group, Leadership Style, Organizational Characteristics and administrative processes the basic concept of human resources. These conditions are based on the phenomenon now that human resources are so important to the company. With the increasing technological changes, causing the consumer to have the knowledge and information that is so vast, and the future. This allows for a furniture company in Pasuruan to improve job performance. The results showed that the reason of corporate culture that is characteristic of organizations including the size, complexity, formalization, autonomy if the stronger the higher the furniture company job performance in Pasuruan. The working group that includes the commitment, disorder, morality, relationships between co-workers when the stronger the higher the furniture company job performance in Pasuruan. Leadership styles which include proximity between superiors and subordinates, the emphasis of the work, consideration, and encouragement when the stronger the higher the furniture company job performance in Pasuruan.

To assess the distribution and severity of tooth wear among adult population of Andhra Pradesh. A descriptive cross sectional study was conducted by trained and calibrated examiner. A stratified random sample of 1611 individuals with the age of 35-44 years were examined for tooth wear using Smith and Knight tooth wear index (1984). Descriptive statistics were applied to the data. Prevalence of tooth wear amounted to 70.62%. The highest frequency of score 1 was found for mandibular right 1st molar (41.6%) and score 2 for maxillary left central incisor (20.8%), score 3 for mandibular left 1st molar (6.3%) and score 4 for mandibular left 2nd premolar (7.3%). Occlusal surfaces were most commonly affected with tooth wear when compared to buccal, lingual and cervical surfaces. It also shows that occlusal surfaces of maxillary and mandibular anterior teeth were more commonly affected than the posterior teeth. No tooth wears on the lingual surfaces of posterior teeth of both the arches. Tooth wear remains a common finding in study population. Furthermore, the question of whether tooth wear is a public health problem remains open for debate.

Almost 80% of the world’s visual impairment is treatable or preventable. Regardless of this, millions of people are at risk of visual loss due to the lack of eye-care services. The study examined eye care needs of persons with visual impairments in a District Hospital in Ghana, specifically to assess the availability of eye care services, challenges and measures to improve accessibility. A qualitative approach was adopted to interview persons with visual impairments and eye care providers. Purposive sampling was used to select a sample size of 20; 15 visually impaired and 5 health care providers. A semi-structured interview guide was adopted to capture data onto a voice recorder and transcribed into written notes. Thematic content analysis was used to analyse themes generated from the data according to the objectives. The study found that eye care services were available to some extent but accessibility to the services was limited due to inadequate transport fares and poor health insurance coverage. Aids to accompany clients were limited. Poor infrastructure and equipment limited the ability of healthcare providers to offer effective services. The study recommends that outreach services should be encouraged to provide services at the doorstep to majority and refer complex cases to hospital to reduce cost of transportation. The study further recommends that relevant infrastructure and equipment should be provided by government through the Ghana Blind Union to improve eye care services and also to ensure that health insurance policies adequately cover diagnosis, treatment and the provision of assistive devices.

The need to communicate with the other members of the society for different purposes leaded to the need to learn a foreign language, a second language. Thus the people who spoke two or more languages have more access on communication. The easy way to communicate that was as the result of knowing a foreign language, had a lot of advantages in every field of life. Nowadays speaking and writing another language is more than a necessity. The following paper treat the effectiveness of bilingual education as a theoretical concept, how help the young learners and the benefit in the Albanian education system. The Albanian education system now days have changed and these are reflected even in accepting and entering a foreign language to the school system. Classes have pupils/ learners of different background and teachers use several methods and programs. According to the level of the classes there are used different programs.

This study was conducted to examine how faculty development programs impact on turn over intentions of faculty working in business schools in Kerala state which is approved by All India Council of Technical Education (AICTE). This study also aims to evaluate the relationship between demographic variables of faculty and staying intentions of teaching faculty. Data in this empirical and exploratory study came from responses to scheduled questionnaire and follow-up interviews of 113 faculty members. Turnover intention period of faculty or attrition rate are dependent on Faculty Development Program in business Schools. Married female faculties are willing to continue their job more number of years than married male faculties in institution. Ideal and qualified faculty is the resource of great worth which will ultimately improve the institutional standards in terms of quality and productivity. Every business school strives to recruit qualified faculty who can only produce highly competent and socially responsible students. Therefore, it is crucial for business schools to retain the talented faculty by equipping them with number of training and development programs as and when it is needed. Feedback and results of this study can better serve as a resource for decision making about effective talent management practices for administrators of business schools and policy makers. Findings of this study provide data and information that will bring down faculty turnover ratio in business schools.

The purpose of this study is to identify and find community participation in education which is part of effective school management implementation through leadership of principal in making effective school in Jambi Province. Effective school management describes schools that have good, transparent and accountable management that are able to empower all school components to effectively achieve school goals. The research methodology used is descriptive qualitative approach. The data collection techniques using observation, interview and documentation. For validity technique of data using triangulation in three research locations, Senior High School 1 Jambi City, Senior High School 1 Bungo and Senior High School 1 Merangin The results research of the study are: (1) effective school management at three high schools in Jambi Province (Senior High School 1 Kota Jambi, Senior High School 1 Bungo and Senior High School 1 Merangin) has been implemented through management function, (2) of the three schools, its found that the community participation to support of effective school at Senior High School 1 Jambi city is relatively low, (3) community participation at the three schools is evident, in which they successfully achieve the educational objectives and targets that have been established with the involvement of school committees and stakeholders. The conclusion of this study is that the minimum level of community participation at schools seems to be the result of unclear procedures of school committee recruitment. In most cases, the members of school committees are on the basis of familiarity and popularity. In addition, poor communication between school committees and school as well as unclear roles and responsibility contribute to the low level of community participation in education.

Cutaneous mesenchymal tumors dermal and/or hypodermic are relatively frequent. They are characterised by extreme clinicopathological heterogeneity and dominated by benign tumors. About a series of 126 cases, we have studied the epidemiological, pathological and evolutive profile of these tumors. This is a retrospective study executed at the department of pathology of Moulay Ismail Military Hospital in Meknes-Morocco, between 2014 and 2016. Results: The average age was 41 years-old (15-84 years old). The sex ratio H/F was 1.2. The lower limb was the most frequent location (35%). The surgical pathologic study focused on biopsy material in 100% of cases. 92% of these tumors were benign. They were mainly represented by lipomatous tumors, followed by fibrous and fibro-histiocytic tumors and vascular tumors. 8 % of the tumors were malignant. These were mainly fibrous tumors, followed by vascular tumors. The immunohistochemical study was performed in 11 cases. Surgical treatment was executed in 65% of cases. The evolution was favorable for benign and majority of malignant tumors after a large surgical treatment. One case of death and one case of recidivism were noted. Benign cutaneous mesenchymal tumors have a good prognosis. However, the diagnostic and therapeutic management and the prognostic evaluation of cutaneous sarcomas remain difficult

The industrial revolution is explained in many different ways. It is explained as a rapid growth of the manufacturing industry, it is explained as the structural shift in the economy, the shift in which large population moved away from agriculture sector to the mining and manufacturing sector between mideighteenth and mid-nineteenth centuries. One other explanation is that industrial revolution is something where there was a continuous advancement in the national income. There were two industrial revolutions, first industrial revolution stayed from late eighteenth century to early nineteenth century. Then after 1825, the pace of the path-breaking inventions slowed down which marked the end of the first industrial revolution. The major technological developments again picked up in the late nineteenth century which led to the second industrial revolution. In this paper, major technological differences and differences in terms of banking and financing of firms between first and second industrial revolution were analyzed. It was concluded that technological developments like the invention of power loom and stream engine and improvement in the technology of iron making became the major reason behind the first industrial revolution. Technological developments in the industries of gas lightning, chemicals, glass making, transport machine and the paper machine played a major role the second industrial revolution. During the first industrial revolution increase in the number of country banks, the increased network of the joint and country banks and the coming of Bill-workers changed the banking and financing of firms. During second industrial revolution emergence of clearing banks and cheques, declining of bills and the institutions in which people could deposit their savings emerged which revolutionized the banking and financing of firms.

Ultrasonography is the most common screening test for cholecystitis and cholelithiasis. It is easy, non invasive, and safe and a highly accurate imaging technique that can also detect associated lesions of the liver, pancreas and common bile duct (CBD). Recent studies have demonstrated that laparoscopic removal of gallbladder may be accomplished with a morbidity and mortality rate comparable to or less than that of traditional open cholecystectomy. The present study was conducted to look for some predictive factors on ultrasonography of gallbladder that can give surgeon some idea about the potential difficulty and complications that may be encountered during the course of laparoscopic cholecystectomy. This study presents analysis of 51 patients of cholelithiasis, requiring elective cholecystectomy from 1st May 2008 to 30th April 2009. The study was conducted in the Department of Surgery and Department of Radio diagnosis, G.R. Medical College, Gwalior (M.P.). The ultrasonography of the patients was done on the day of surgery in the department of Radio diagnosis, G.R. Medical College, Gwalior. The patients were fasting overnight for the maximal distention of the gallbladder. The ultrasonography was done with 3.5 Mhz probe on Diatonic spectra color Doppler ultrasound on B mode, gray scale, real time scan.The mean gallbladder wall thickness in the study was 2.9 mm (maximum - 5.6 mm and minimum – 1.8 mm). There were 8 patients who had gallbladder wall thickness more than 4 mm. There were 7 (13.2%) patients with contracted gallbladder. There were 6 (11.76 %) patients with gallstone impacted at the neck of gallbladder or Hartman's pouch. There were only 2 patients with common bile duct diameter more than 6 mm. Out of total 51 cases 7 (13.72%) cases were converted to open procedure. Significant correlation was found between the independent ultra-sonographic parameters (that is gallbladder wall thickness, contracted gallbladder, stone impaction at the neck of gallbladder) with the difficult laparoscopic cholecystectomy and their subsequent conversion to open cholecystectomy. The most valuable assessment the ultrasound can provide is the gall bladder wall thickness, gall bladder size, CBD diameter and CBD stones and any abnormal anatomy of the biliary tract if present. Thick gallbladder wall is a finding, which may show that more adhesions may be found during surgery.

Debacle reaction and recuperation endeavors require auspicious association and coordination of open crisis benefits so as to spare lives and property. Today, IT is utilized as a part of this field just to a restricted degree; however there is a huge potential for expanding productivity and viability in adapting to a calamity. In this paper we outline necessities and imaginative innovation for an incorporated fiasco administration correspondence and data framework, tending to specifically arrange, setup, planning and information administration issues amid the reaction and recuperation stages.

The Swedish financial crisis, dealing with financial deregulation and the boom in the late 1980s, the bust and the financial crisis in the early 1990s, the recovery from the crisis and the bank resolution policy adopted during the crisis are reviewed. The paper focuses on: the causes and consequences of the financial crisis, and the applicability of the Swedish model of bank crisis management for countries currently facing financial problems.

Many renewable energy-based systems are being used to increase the utilization of renewable energy as they have huge potential nowadays; the investigation of the utilization of fuel cells and solar energy in cars are important where the investigation and understanding of the technical aspects are crucial such as how the flow of electrons creates direct electric current in both fuel cells and photovoltaic systems. In this article, a prototype of a car used hydrogen produced on board by analyzing water. This hydrogen used to operate a fuel cell that generates electricity capable to run a car. The characteristic curves of the fuel cell were measured and evaluated. The results show that this type of cars can be promising in the next few years.