ORIGINAL RESEARCH ARTICLE | June 30, 2018
The Influence of Physical Environment and the Quality of Employees' Services to Customer Loyalty through Customer Satisfaction (Case Study at PT Mandiri Bank Jakarta Branch Cimanggis)
Arifin Sitio, Reza Ahmad Rakhman Hakim
Page no 734-747 |
10.21276/sjhss.2018.3.6.8
Service is an important factor in competition for banking services industry.
Effective and efficient services can have a positive impact on the economic
sustainability of a bank. Strategy that can be applied is giving more attention to the
physical environment and employee’s quality of service so that will impact on
customer satisfaction and customer loyalty. This study aims to determine the effect of
relationships between servicescape, employee service quality, customer satisfaction and
customer loyalty. This study uses secondary and primary data distributed to 150
respondents of Bank Mandiri, co, Ltd Branch Jakarta Cimanggis. The sampling method
used was purposive sampling. The method of analysis used in this study is Structural
Equation Modeling (SEM) with LISREL 9 method. The results showed that the
servicescape and employee service quality have a positive significant effect on
customer loyalty through Customer Satisfaction at Bank Mandiri, co, Ltd Branch
Jakarta Cimanggis.
ORIGINAL RESEARCH ARTICLE | June 30, 2018
Contributions of Business Records on Small and Medium Enterprises Profitability
Bibie. A. Ghasia, Justus Wamukoya, Japhet Otike
Page no 713-719 |
10.21276/sjhss.2018.3.6.5
This paper presents the results of an empirical and theoretical literature
review to effects of business records in business profitability in SMEs. Three research
questions are addressed: how business records contributed towards business
performance of SMEs? What types of records they kept and is used in the day-to-day
business operations? The research questions are underpinned by Records Continuum
Model. Results show that business records in Tanzania had no positive impact on
business profitability because of how the records were created and the value attach to
record keeping, resulted from the lack of records management policies; inadequate staff
capacity, limited awareness about the value of sound records management; and
inadequate budgets. As a result, decisions are made without full information about
business transactions. Besides, the absence of systematic record keeping and controls
leaves scope for corruption and collusion between business officials and business
owners and employees as well as the chamber of commerce. The ISO 15489-1 is
presented as the key best practice mechanism for enhancing sound records management
that the Tanzania SMEs may espouse. The subject matter of this paper is aimed at
influencing policy and practice, especially with regard to the provision of the
appropriate competencies and skills needed for sound management of court records to
enhance accountability, transparency and service delivery.
REVIEW ARTICLE | June 20, 2018
The Effect of Teacher Competency, Work Motivation and Facilities of Education Influence to Teacher Performance
Ahmad Badawi Saluy, Yulmailis
Page no 481-490 |
10.36348/sb.2018.v04i06.001
This study aims to examine and analyze the influence of competence, motivation, and facilities of education advice on the performance of teachers XYZ Senior High School Jakarta. The population of all teachers of XYZ Senior High School Jakarta is 50 teachers. The research method used is a quantitative approach and explanatory with survey method. Data were collected using questionnaires given to 50 respondents; with sampling technique used is census. Methods of research analysis used multiple linear regressions. Data processing used software program Statistical Product and Service Solution (SPSS) version 20. The results showed competence, motivation, and infrastructure facilities have a significantly positive effect on teacher performance. The influence of competence, motivation, facilities, and infrastructures shows positive influence to teacher performance. Competence is the greatest variable of influence on teacher performance. The three independent variables namely competence, motivation and means facilities education have a positive and significant effect on teacher performance in XYZ Senior High School Jakarta.
ORIGINAL RESEARCH ARTICLE | June 10, 2018
Antimicrobial and Analgesic Activity of Solanum torvum
Suman Acharyya, Babli Khatun
Page no 459-464 |
10.21276/haya.2018.3.6.2
The present investigation was conducted to evaluate antimicrobial and
analgesic activities of ethanol extract from Solanum torvum (Family: Solanaceae)
aerial parts. The bioactive compounds such as glycoside, tannins, sterols, saponins,
flavonoids, carbohydrates and proteins are detected in ethanol extract shown
promising antibacterial activity against gram positive bacteria viz. B. subtilis and S.
aureus. Analgesic activity was evaluated against both thermal and chemical induced
stimuli, which were evidenced from acetic acid induced writhing, tail immersion and
formalin induced paw licking test. The assessment of peripheral analgesic effect of the
ethanol extracts exhibited a significant percentage inhibition in the writhings which
were induced by acetic acid in mice. Similarly test drug significantly increased the
latency period in the tail immersion test and the formalin study showed that both the
aphasic and tonic pain was blocked by the extract. The overall analgesic effect of
ethanol extract (200 and 400 mg/kg body weight, p.o.) was lower than the standard
drugs aspirin. The presence of flavonoid compounds in ethanol extract of Solanum
torvum aerial parts may be responsible for the analgesic effect
ORIGINAL RESEARCH ARTICLE | June 10, 2018
Influence of Antagonistic Crustaceans on Population of Aedes aegypti Larvae under Simulated Conditions
Ankita Thakur, Devinder Kaur Kocher
Page no 465-468 |
10.21276/haya.2018.3.6.3
Dengue and chikungunya are two mosquito-borne viral ailments transmitted
by the same species of mosquito, Aedes aegypti and these ailments are of great public
health concern in country like India. Thus, the present study was aimed to check the
influence of antagonistic crustaceans on population of Aedes mosquitoes. Based on
our laboratory experiments, the best ratio of antagonistic crustaceans (Cyclopoid
copepod, Mesocyclops aspericornis and cladoceran, Daphnia magna) was chosen
against Aedes aegypti larvae to test the influence of these crustaceans under simulated
conditions. During the study it was observed that overall time taken for the larvae to
convert into adult was 14.82±2.65 ranging from 14.0-21.0 days i.e. 4 days longer than
the control sets. L1 larval stage was more prone to mortality i.e. 42.35±0.69 than other
larval stages. Total adult emergence was significantly reduced i.e. 52.30±1.57
(31.65±0.69 males and 20.65±0.88 females). Significant reduction in body size of both
male and female was observed i.e. 3.79±0.16 mm (control 4.44±0.07 mm) and female
size significantly reduced to 4.17±0.15 mm when compared with control sets i.e.
5.48±0.08 mm. Life span of males was reduced from 15.35±1.20 to 9.33±0.33 days
and in case of females longevity was reduced from 22.00±1.15 to 11.67±0.66 days.
ORIGINAL RESEARCH ARTICLE | June 10, 2018
Climbers of Rampur and Kotgarh Forest Division of Shimla District, Himachal Pradesh
Prem Prakash, Mukesh Kumar Seth, Priya Kumari
Page no 517-520 |
10.21276/haya.2018.3.6.11
Himachal Pradesh is lying between 30.22' to 33.12' North latitudes and 75.47'
to 79.04’ East longitudes. The area of the state is 55,673 km2 with almost mountainous
elevations ranging from 350-6500 m above the mean sea level. Shimla is surrounded by
Mandi and Kullu in the north, Kinnaur in the east, Uttarakhand in the southeast, Solan
to the southwest and Sirmaur in the south. It is the third most populous district of
Himachal Pradesh, after Kangra and Mandi. In the present study 24 climber species
belonging to 12 families and 19 genera have been reported. Cucurbitaceae and
Ranunculaceae with 4 species, Apocynaceae with 3 species, Convolvulaceae with 2
species, Dioscoreaceae and Menispermaceae with 2 species and other families with one
species.
REVIEW ARTICLE | May 30, 2018
Empowering Women through Microfinance: A Case Study of Pakistan
Hajera Shah Syed
Page no 389-395 |
10.36348/sb.2018.v04i05.002
The purpose of this paper is to critically evaluate the increasingly important topic of women empowerment which plays a determining role in the economic development of any nation. The paper is designed to study the empowerment of women through microfinance in the context of a developing nation like Pakistan. Pakistan is a largely patriarchal society where women face numerous challenges in terms of setting up and managing business ventures while respecting the cultural norms and practices deeply embedded in the society. This a review paper and the methodology used is desk research. A number of scholarly articles and reports have been reviewed to get an insight into this topic. The paper mainly attempts to identify the definition of empowerment, women empowerment; major challenges faced by women globally, Pakistani women in the labour market, the outreach of Microfinance Institutes to women entrepreneurs in Pakistan. Last but not the least, it provides recommendations for the future on how to further increase women empowerment in Pakistan.
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Role of Langerhans Cells in Oral Epithelial Dysplasia and Squamous Cell Carcinoma
Dr. Veda Hedge, Dr. Preeti K
Page no 184-189 |
10.21276/sjodr.2018.3.5.10
Langerhans cells are dendritic, antigen-presenting cells which reside within
the stratified squamous epithelium of skin and various mucosae, where they function as
the outermost arm of the immune system. Langerhans cells play an important role in
inflammation and immune responses, including anti-tumour activity. Thus this study is
aimed to identify the role of Langerhans cell in oral dysplastic epithelium and oral
squamous cell carcinoma. Quantitative analysis of Langerhans cells were done in
normal oral mucosa (n=10), oral dysplastic epithelium (n=20) and oral squamous cell
carcinoma (n=20) with immunohistochemical analysis using monoclonal antibody
against CD1a. Counting was done in ten non-overlapping consecutive high power fields
by two independent observers. An increase in the number of Langerhans cells were
observed from normal mucosa to oral dysplastic epithelium and oral squamous cell
carcinoma. There was no statistically significant increase observed from oral dysplastic
epithelium to oral squamous cell carcinoma. The immune system responds to the
dysplastic and invading epithelium in oral squamous cell carcinoma by recruiting
Langerhans cells. Langerhans cells present altered antigen to naïve T cells, thus
initiating an immune response. However, tumour microenvironment has a critical role in
modulating the recruitment and function of Langerhans cells in oral squamous cell
carcinoma
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Hand Washing Practices in Kieni East Sub-County, Nyeri, Kenya
Mwamburi Cosmas Mwashumbe, Otieno George Ochieng, Munene Kennedy Muriithi, Muriu Nelson Mwangi
Page no 470-474 |
10.36348/sb.2018.v04i05.012
Hand washing with soap is among the most effective and inexpensive ways to prevent diarrheal diseases and pneumonia, which together are responsible for the majority of child deaths. Routine Surveillance data shows increased morbidity from diseases of poor hygiene and environmental health in Kieni East sub-County, Nyeri County of Kenya. The objectives of the study were to assess hand hygiene, evaluate prevalence of diarrhea, find out relationship between socio-demographic characteristics and state of sanitation and evaluate relationship between hand washing practices and diarrhea diseases. A cross-sectional survey was conducted among 200 household selected randomly between October and November 2017. Additional data was obtained from key informant interviews with facility in-charges and community resource persons. It was found that majority (78%) of the respondents washed their hands after visiting the toilet while 20% washed their hands before preparing food. Whereas toilet facilities had a high coverage (97%), coverage of hand washing facilities was lower (60%). Coverage of hand washing facilities with soap was very low (27%). There was a significant relationship between level of education (p=0.025) and availability of hand washing facilities with soap. Similarly, there was a significant relationship between occupation (p=0.019) and availability of hand washing facilities with soap. There was a significant relationship between households with hand washing facilities with soap (p=0.00) and diarrhea cases reported in the previous 4 weeks. The study concluded that there is poor hand hygiene among residents of Kieni East sub-County. Although majority of respondents recognized the importance of hand hygiene, hand washing was not frequently observed. A sensitization program is urgently required in Kieni East sub-County on hand washing and hand hygiene.
REVIEW ARTICLE | May 30, 2018
Violation of Cooperative Principle: Comparative Analysis of Jing Xing Show and A Date with Lu Yu
Weixuan Shi, Pengying Qu
Page no 677-681 |
10.21276/sjhss.2018.3.5.14
TV talk show is a program in which a host communicates with a guest about
a certain topic or person. Usually, the host and guest follow the cooperative principle
during their communication, but both sides violate the cooperative principle in the
program, realizing the conversational implicature of avoiding answering questions
directly, implicit expression and additional information and so on. This article, based
on Grice’s Cooperative Principle, attempts to analyze the similarities and differences
between Jin Xing Show and A Date with Lu Yu in terms of programming orientation as
well as host style from the perspective of violation of cooperative principle. And the
examples in this article are chosen from two Chinese shows, in which Hu Ge, a popular
actor in China as the guest. It is hoped that this study can provide some reference for
other talk shows, and can improve people’s ability of daily conversation and enhance
people’s language charming and communicative competence.
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Efficiency of Anti-Epileptic Drug Topiramate in Treatment of Glioblastoma: An In Vitro Perception
Sharma Arpana, Kartha Anitha, Singh Rana Pratap, Mishra J.P.N
Page no 440-449 |
10.36348/sb.2018.v04i05.009
Brain tumors account for 85% to 90% of CNS tumors. In 20-40% of the patients suffering from brain tumor (BT), seizures are common during the commencement of the disease. The relationship between the onset of seizures and brain tumor is poorly understood. These patients show a complex therapeutic profile making selection of the drugs very tough. The quality of life of the patient is highly compromised due to brain tumor-related epilepsy (BTRE) as it is drug-resistant and poses the challenging risk factor for everlasting disability. Hence, there arise the need of unique and multidisciplinary approach of proper selection of medications with minimum side effects. Glioblastoma Multiforme is a grade IV highly malignant tumor attacking the glia, which provides nourishment and assist in signal transmission. Glioma cells secrete glutamate and choose neurotransmitter receptors for their invasive growth. Glutamate binds to ionotropic receptors, activate calcium release mediating excitatory neurotransmission. The alpha-amino-3-hydroxy-5-methyl-4-isoxazole propionic acid (AMPA) receptors are the major mediators of glutamate-mediated excitatory neurotransmission and are critical for spread of epileptic activity. Glutamate is the main culprit for both the occurrence of seizures and glioma metastases. Hence there lies an opportunity to use the anti-epileptic drugs which targets calcium permeable AMPA receptors for the treatment of glioblastoma as well as BTRE. Topiramate (TPM), a derivative of D-fructose is a novel broad spectrum anti-epileptic drug which shows antagonistic effect on AMPA receptor. When treated with TPM a dose-dependent decrease in live cell number, increase in the number of apoptotic cells, decrease in the calcium influx, reduction in phosphorylation of Akt, Erk1/2 expression were observed. Also phosphorylation of AMPA receptor in presence of EGF was observed. The data suggests that topiramate lead to decrease in proliferation and survival by decreasing calcium influx and inhibiting mitogenic and survival signalling in U87MG cells.
REVIEW ARTICLE | May 30, 2018
Application of Cohesion and Coherence in Teaching College Students’ English Writing
Tian Dong, Ting Gao
Page no 682-686 |
10.21276/sjhss.2018.3.5.15
The traditional English teaching focuses on the grammar and sentence
structure but ignores the relationship between the sentences and paragraphs thus
causing students’ lack of awareness of using cohesive devices. This study aims to
illustrate the cohesion and coherence problems in college students’ writing. As one of
the four basic language skills, English writing skill is the most indispensable but
complicated one for English learners to master. According to College English
Curriculum Requirement and under the theoretical framework of Halliday and Hasan’s
Cohesion Theory, this study finds out the misuse of reference, substitution, ellipsis,
conjunction and lexical cohesion in students’ English writing. By illustrating the
examples of the discourse errors in students’ English compositions, this study tries to
put forward some suggestions to ameliorate traditional English teaching and improve
students’ writing skill.
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Effects of Nitrogen and Zinc Fertilization Levels on Growth and Yield of Late Sown Wheat
Akhi Paul Chowdhury, Mrityunjoy Biswas, P Mandal, Bonani Bhattacharjee Tithi, M Kadir
Page no 416-423 |
10.36348/sb.2018.v04i05.006
The experiment was carried out at the Regional Agricultural Research Station, Jamalpur under Bangladesh Agricultural Research Institute (BARI), Joydebpur, Gazipur-1701 during the period from December, 2015 to April, 2016 to observe the effect of nitrogen and zinc on the growth and yield of late sown wheat. The experiment comprised four nitrogen levels viz. (i) N0= Control (No nitrogen), (ii) N1=140 kg ha-1, (iii) N2=160 kg ha-1, (iv) N3=180 kg ha-1 and five zinc levels viz. (i) Zn0 = Control (No zinc), (ii) Zn1= 2 kg ha-1, (iii) Zn2 = 4 kg ha-1, (iv) Zn3=6 kg ha-1, and (v) Zn4=8 kg ha-1. The experiment was laid out in a split-plot design with three replications assigning N-levels in the main plots and Zn-levels in the sub-plots. The interaction effect of N and Zn levels showed significant variation regarding grain yield and the highest grain yield (1.96 t ha-1) was found in N2Zn3 combination ascribed to the highest number of tiller (376.33 plant-1), grain (37.07 spike-1) and 1000-grain weight (36.26 g) significantly different from other combinations. Grain yield decreased significantly beyond the levels N2 and Zn3 due to their either individual effect or interaction effect. The lowest level, N0 and Zn0 gave significantly the lowest grain yield due to their either individual effect or interaction effect (0.69, 1.24 and 0.61 t ha-1 respectively).
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Utility of Cell Population Data as an Early Predictor of Dengue
Jihil Justin, Febe Renjitha Suman, Dmitry Sukhachev, Naveen K, RithikaRajendran, Uma Lakshmi
Page no 135-139 |
10.21276/sjpm.2018.3.5.1
There is a need for a rapid and reliable test to predict dengue so that the
patients are managed and monitored. Beckman Coulter LH series instruments provide
data on leukocyte cell volume, V; conductivity, C; and light scatter, S which is useful in
distinguishing viral and bacterial infections. This prospective study was undertaken in
Chennai - India for a period of one and a half years. The cell population data for the
dengue positive and negative patients were retrieved from the hematology analyzer
Beckman Coulter LH780. Statistical analysis was performed using MedCalc for
Windows version 15.0. Mann-Whitney test was used to compare the VCS indices
between the different groups. Dengue positive, suspected and controls were 499, 493,
499 respectively. Male: female ratio is 1.4:1. The platelet count, standard deviation of
volume and conductivity of monocytes, volume and percentage of lymphocytes and
platelet counts were used to construct a tree model which distinguishes dengue from
suspected cases with sensitivity, specificity and efficiency of 94.84%, 77.88% and
89.59% respectively. A classification tree was developed using changes in monocytes,
lymphocytes and lymphocyte and platelet counts.
ORIGINAL RESEARCH ARTICLE | May 30, 2018
Contribution of Other Parameters to Malignancy Risk Index for Differentiation of Benign or Malignity in Adnexal Masses
Gülden AYNACI, Ahmet Tolgay Akinci, Vedat Ugurel, Petek Balkanli, Koray Elter
Page no 450-458 |
10.36348/sb.2018.v04i05.010
Ovarian cancer is one of the most important causes of pelvic masses and is the fifth leading cause of cancer related mortality. As in all cancers, method of early diagnosis for ovarian cancer should be easily applicable, economically, has high safety and specificity. Our study included 155 cases that were operated due to adnexial masses at Obstetrics and Gynaecology Clinic of Trakya University. Inclusion criteria for the study were decision of surgery due to an adnexal mass and presence of preoperative evaluation for parameters examined in this study such as age, serum CA125 value, Ultrasound score, menopausal score and thrombocyte count. Risk of Malignancy Index was calculated. Localization and amount of vascular flows in adnexial masses were evaluated using Color Doppler USG. Ages of the cases ranged between 17-75 years. Histopathologically 122 benign, 6 borderline, 27 malignant masses were detected. As surgical approach to malignant tumours is similar to borderline tumours, they were assessed within malignant tumour group. Malignancy was suspected in 27 of 155 cases which were evaluated with RMI. Malignancy was suspected in 33 patients evaluated with CDUS and malignancy was suspected in 26 cases evaluated with thrombocyte count. Evaluation of RMI according to histopathological results revealed that there was no difference between the two assessment methods. Specificity of the RMI evaluation was 98.4% and its sensitivity was 75.8%. Thrombocyte count demonstrated malignancy in 16.8% of the cases. Evaluation of CDUS findings revealed that 122 cases diagnosed as malignant in pathology were also diagnosed as malignant in CDUS and the other cases were detected to be benign with Doppler. CA125 values were below 35 U/mL in 86.8% of the cases with benign adnexal masses and above 35 U/mL in 72.7% of the malignant cases. Better preoperative benign-malignant differentiation will enable performance of optimal surgery in experienced centres. RMI which can be used for early detection and differentiation of malignancy has opened the way for objective evaluation of adnexal masses.With use of parameters such as CDUS, thrombocyte count, and age together with RMI benign-malignant differentiation of adnexal masses can be made more effectively.