Over the past three decades, the tourism industry faces challenges in Iran, mostly due to international nuclear sanctions and there is no doubt that Iran has a negative image in the West and the negative propaganda against Iran and the presence of international sanctions have hit the tourist industry a lot. The nuclear deal reached in Vienna on July 14, 2015, and the better relations with the west, this agreement has given hope to many people inside and outside Iran that have foreseen a clear future for the Iran. On the other hand, the agreement has also affected the creation of direct flights to Iran. In this article, we will review the tourism industry in Iran (comparing after the nuclear deal).

The first step in getting ready to handle crisis at the workplace is to acknowledge that it can happen anywhere and at any time. To effectively deal with crises, companies should be able to react correctly when such situations arise. Being prepared for a crisis is about building the capacity of employees to tackle serious disasters by equipping them with the knowledge on how to make serious but important decisions that will safely steer the organization through the storm Human Resources teams must ensure that the strategic plan takes into account the health, safety and welfare of employees. Through collaboration with other organizational leaders, HR can assure that the human capital is taken care of in all crisis management and business continuity plans.

Success in improving job performance in Pasuruan Furniture Company will be achieved if the company can create an understanding of the Working Group, Leadership Style, Organizational Characteristics and administrative processes the basic concept of human resources. These conditions are based on the phenomenon now that human resources are so important to the company. With the increasing technological changes, causing the consumer to have the knowledge and information that is so vast, and the future. This allows for a furniture company in Pasuruan to improve job performance. The results showed that the reason of corporate culture that is characteristic of organizations including the size, complexity, formalization, autonomy if the stronger the higher the furniture company job performance in Pasuruan. The working group that includes the commitment, disorder, morality, relationships between co-workers when the stronger the higher the furniture company job performance in Pasuruan. Leadership styles which include proximity between superiors and subordinates, the emphasis of the work, consideration, and encouragement when the stronger the higher the furniture company job performance in Pasuruan.

The study tries to understand the antecedents of consumer preferences towards online and offline shopping. A conceptual model that addresses consumer value perception for using the internet shopping versus the traditional shopping. Earlier studies have shown that perceptions of price, product quality, service quality and threat strongly impact perceived value and purchase intents in the offline and online network. Observations of online and offline buyers can be evaluated to see how value is constructed in both channels. The objective of this study is to provide an impression of online shopping decision process by comparing the offline and online decision making and identifying the factors that motivate customers to decide whether to do online shopping or go for the offlin e shopping. Consumer’s shop when and where they want, where they are comfortable with the products and the choice of shopping. The study finds that female are more into online shopping than male. Since last two years as population are more aware of the technology the online shopping increased immensely. The people from the age group 35 and above are less likely to do online shopping because they are less aware of the technology. However the respondent said that they will love to purchase from online shopping if only the price of the product is less than the market. They revealed that it is fairly important to go for e-shopping.

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say. “I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does the right thing for its customers.