In the era of globalization, which is marked by intense competition between hospitals, it requires anticipating improvements in service quality on an ongoing basis in line with the increasingly high expectations of customers for hospital services. This paper presents the quality of internal services and individual characteristics of satisfaction and its implications for employee performance. The population of this study was 56 participants of the Regional General Hospital (Korpri) of East Kalimantan Province through a questionnaire. The analysis model uses Structural Equation Model (SEM) based on Partial Least Square (PLS). Overall, the Quality of Internal Service has a positive and significant effect, while Individual Characteristics have a positive and significant impact on Job Satisfaction. The second model proves that the Quality of Internal Service actually has a positive and significant effect on Employee Performance. On the other hand, Individual Characteristics and Job Satisfaction have a positive impact, but not significant for Employee Performance. In order to improve employee satisfaction and performance through individual characteristics and service quality, there is a need for support from management and fostering good relationships with superiors and colleagues.

Demand of business performance enlargement is expeditiously increasing and its achievement is an important concern in the contemplation of management capability and domestic enterprises. Corporate governance mechanism is a big controversy to this concern and it became a conventional research in every country and their relation with executive is different due to the law and proprietary structure. In this article, executive’ shareholding impact on business performance is evaluated in order to analyze the executive ownership concentration and their relationship with business performance. Moreover, analysis is performed using theoretical and empirical method to control over business performance. First, theoretical method is considered to analyze co-relationship between executive and corporate performance and its significance to the business performance. Second, empirical method evolved with underlying measurement models and evaluated using regression analysis and robustness test. We collected the data of Chinese listed companies (partitioned into state and non-state owned companies) in the year from 2014 to 2016. Empirical results could find a positive correlation between executive and corporate performance as well as validating the improvised hypothesis. We also found that executive ownership could guide and impel the management to alienate the interests of executives’ shareholding ratio in order to shorten the interim behavior of senior executives. Our findings provide more insights on executive ownership to expedite business performance management by straightening the interests of executives.

The challenge faced by Islamic higher education in the global era at this time is to improve the quality and competitiveness of higher education so that it is sought after by the education user community. The quality and competitiveness of higher education must be promoted and marketed to the wider community so that it can be known and sought after by the education user community. The purpose of this study was to determine the effect of experiential marketing factors on the competitiveness of Islamic higher education in Indonesia. This study uses a quantitative research design with a survey technique of teaching staff. The survey was conducted on 200 educational staff of Islamic higher educations in East Java, Indonesia. Data were collected using a questionnaire and analyzed using SEM AMOS. Hypothesis test results indicate that there is no effect between factor sense and feel marketing on the competitiveness of Islamic Higher Education in Indonesia and there is a significant effect between think, act, and relate marketing factors on the competitiveness of Islamic higher education in Indonesia. The better in implementing think, act, and related marketing can improve the competitiveness of Islamic Universities. These variable conditions need to be improved in implementing experiential marketing education so that universities are increasingly in demand by stakeholders.

Customer loyalty is a key objective for organizations pursuing a relationship approach with their customers. Creating and maintaining loyalty with customers is critical for the survival of a company in a competitive environment as in the hospitality sector. The link between customer satisfaction and customer loyalty in the service sector especially in hotels seems to be unclear. Further, limited literature and studies related to customer satisfaction and customer loyalty exist in the hotel sector in Kenya, hence the need for this study. The purpose of this study was to provide an understanding of the effects of customer satisfaction on customer loyalty in the hotel sector in Kenya. The sample size for the study was 253 and six marketing managers who were used as key informers. The study employed purposive, stratified and systematic random sampling. Reliability was tested using Cronbach’s Alpha resulting in a value 0.924. Factor analysis was used for data reduction while simple regression was used to analyze and test the hypothesis. The findings of this study indicated that customer satisfaction (t=13.940, p<.001) significantly affected customer loyalty. It was concluded that an improvement in customer satisfaction would likely result into improved customer loyalty.

The aim of this study is to examine the effect of economic value added (EVA) and financial performance on stock returns of mining companies listed on the Indonesian stock exchange from 2012-2018. The samples used is purposive sampling techniques based on determined criterias, the sample is 12 of 84 (population) companies. While the data analysis method used is the panel regression analysis using Microsoft Excel software and eviews 10. The independent variables used is EVA and Financial Performance which proxied by Current Ratio, Debt to Equity Ratio, Net Profit Margin, and Earning Per Share, meanwhile the dependent variable is Stock Returns. The results found that partially EVA and Net Profit Margin has a positive and significant effect on stock returns meanwhile (2) the current ratio, debt-to equity ratio and) earnings per share does not have and simultaneously all variables affects Stock Return.

One of the considerations of investors before investing their capital is to look at the company's financial performance. The variables used to view financial performance in this study are profitability, liquidity, and leverage, and macroeconomic variables, namely inflation as a moderating variable. The object of research is the consumer goods industry sector companies listed on the Indonesia Stock Exchange (IDX) for 6 years (2013-2018). Data needs to be analyzed obtained from the company's financial statements published through IDX and ICMD (Indonesia Capital Market Directory). The analytical tool used is multiple linear regressions and MRA (Moderate Regression Analysis).Based on the results of the analysis it is known that there is a determinant of stock returns which is further strengthened by inflation with a coefficient of determination from 18.3% to 24.3%. The results showed that return on equity as a positive and significant determinant of stock returns, current ratio as a negative and significant determinant of stock returns, debt to assets ratio as a positive and significant determinant of stock returns, debt to equity ratio as a negative and significant determinant of stock returns stock returns, price earnings ratio as a positive and significant determinant of stock returns. While the moderating variable which is proxied by inflation is only able to moderate (strengthen) the debt to assets ratio as a determinant of stock returns and the debt to equity ratio as a determinant of stock returns. The results of this study are expected to make an empirical contribution to the determinants of stock returns by considering the impact of inflation that occurs and become a basis of reference for investors before investing their capital.

The purpose of this research is to analyze the influence of company size, profitability, Leverage, and opinion Audit on the Audit Delay on mining Listed on the Indonesia Stock Exchange period 2014 – 2018. And to analyze whether Audit quality can moderate company size, profitability, Leverage, and opinion Audit on the Audit Delay on the mining listed on the Indonesia Stock Exchange period 2014 – 2018. The method used is a quantitative method. The population in this study is all companies included in the mining sector listed on the Indonesia Stock exchange for five years, 2014 – 2018. Determination of the number of samples carried out using purposive sampling technique with non probability sampling technique so that the samples used in this study as much as 91 companies. The data collection techniques in this research are done in several ways, namely with documentation and library studies. The Data obtained was subsequently analyzed with a double linear regression analysis model using SPSS program support version 20.00. However, before the multiple regression analyses were first carried out analysis of the descriptive statistical regression and test of classical assumptions. The results showed that profitability, Leverage and Audit opinions have significant effect on Audit Delay. Meanwhile, company size has no effect on Audit Delay. Also for quality auditing is able to moderate company size, profitability, and Leverage on Audit Delay. Audit quality does not moderate the influence of Audit opinions on Audit Delay.