ORIGINAL RESEARCH ARTICLE | June 18, 2019
Analysis of Service Quality, Image Institution, and the Price toward Student Satisfaction Jakarta LP3I Polytechnic
Nika Sintesa, Adi Nurmahdi
Page no 481-486 |
10.36348/sjbms.2019.v04i06.001
This study aims to determine and analyze partially and simultaneously the influence of service quality, image institution, and price toward student satisfaction of LP3I Jakarta Polytechnic. The type of research is quantitative approach, with data processing done using SPSS version 24. The object of this research student, with samples 132 students from levels I, II, and III. The analytical method used in this study is to use multiple linear regression analysis. The results showed that service quality, institutional image and price simultaneously and partially and simultaneously have positive and significant influence toward student satisfaction
ORIGINAL RESEARCH ARTICLE | June 30, 2019
Impact of Quick Count Result of President Election on Stock Prices and Trade Activities in the Indonesian Capital Market
Agung Wibowo, Susetyo Darmanto
Page no 487-493 |
10.36348/sjbms.2019.v04i06.002
This research is an event study that aims to find empirical evidence of the impact of the quick count of the results of the presidential election on the Indonesian capital market. The population of this study are stocks that are consistently listed on the Indonesia Stock Exchange during the study period. The data used is secondary data in the form of a daily sectoral index two days before and two days after the event. Paired Samples t-test is used to test the hypotheses. The results of the Paired Samples t-test show that there are no significant abnormal returns in the period around the date of the event, and in the period between before and after the quick count event the results of the presidential election. The results of the study also prove that there is no abnormal trading frequency in the period around the date of the event, and in the period between before and after the quick count event the results of the presidential election. In general, it can be concluded that there is no impact from the quick count of the results of the presidential election on the Indonesian capital market
ORIGINAL RESEARCH ARTICLE | June 29, 2019
Facility Value, Customer Pleasure and Devotion in Banking Sector of Pakistan
Syed Zahid Abbas Naqvi, Maimoona Arshad, Muhmmad Hamza Qummar, Shahzad Ahmad, Syed Ali Raza Naqvi
Page no 494-498 |
10.36348/sjbms.2019.v04i06.003
The major purpose of the research paper is to measure the quality of service offered by private banks operating in Pakistan. Additionally, it tries to investigate the relationship between service quality, customer pleasure and devotion. In order for a bank offer to reach the customers, there is a need for services. These services depend on the type of product and it differs in the various organizations [1]. Service can be defined as an intangible offer by one party to another in exchange of money for Service quality in the management and marketing literature is the extent to which customers' perceptions of service meet and their expectations. Thus service quality can intend to be the way in which customers are served in an organization which could be good or poor [2]. A loyalty program may give a customer advanced access to new products, special sales coupons or free merchandise. Our study shows the three basic features of a customer in the banking sector which is service quality, customer pleasure and banking devotion in the banking sector. The findings of our study show that most of our respondents are well satisfied with banking services to provide by different commercial and Islamic banks such as HBL, UBL, NBP, MCB etc. in Rawalpindi sadder. The services provided by the banks particularly ATM. Machines are very praised by the customers. The loyalty provided to customers by the banks was also very good and most of the respondents were satisfy from that but there were also some major problems in these banking sectors for customers which should be handled as soon as possible for their good services we also find out that the banking policies for customer services and to maintain loyalty with customer should be enhanced more precisely
ORIGINAL RESEARCH ARTICLE | June 25, 2019
Marketing Communication Strategy to Increase Transition from Subsidized LPG Consumption to Non-subsidized LPG: A Case Study of PT Pertamina (Persero) Domestic Gas Region I-Medan City, North Sumatra- Indonesia
Rudi Faisal Al Hafiz, Sukaria Sinulingga, Rulianda Purnomo Wibowo
Page no 499-507 |
10.36348/sjbms.2019.v04i06.004
Subsidized LPG products are only intended for the poor. While non-poor people are encouraged to use non-subsidized LPG. In the midst of increasing the number of poor people in Medan City, the realization of non-subsidized LPG sales has decreased. The purpose of this study is to find factors that affect non-poor household customers switching using non-subsidized LPG and drafting alternative strategies and policies that can be implemented by Pertamina's management to make switching of non-poor household LPG customers who have been using LPG subsidies to non-subsidized LPG. This type of research is correlational research. The questionnaire was distributed accidentally to 100 non-poor household LPG customers in Kota Medan who have switched to non-subsidized LPG. From the results of the analysis, it was found that 52.2% of non-subsidized LPG purchases were influenced by Advertising, Sales Promotion, Public Relations, Personal Selling, and Interactive Marketing, while 47.8% were influenced by other variables outside the variables used in this study. Advertising variables, Sales Promotion, Public Relations, Personal Selling, and Interactive Marketing have a significant effect on the decision of purchase of non-subsidized LPG. However, based on partial testing, Personal Selling variables have no significant effect on non-subsidized LPG purchases. On the contrary, the variables of Advertising, Sales Promotion, Public Relations, and Interactive Marketing significantly affect the purchasing decisions
ORIGINAL RESEARCH ARTICLE | June 30, 2019
The Influence of Brand Association and Perceived Quality through Customer Satisfaction on Repurchase decision of Oil Palm Seed (Case Study at Oil Palm Research Center)
Irma Zulhana Koto, Isfenti Sadalia, Endang Sulistya Rini
Page no 508-515 |
10.36348/sjbms.2019.v04i06.005
Oil palm is a strategic commodity in the Indonesian national economy. The condition of the oil palm seed industry in Indonesia has continued to change as a result of the increase of new domestic seed producers, thus affecting consumer behaviour and the direction of corporate strategy. PPKS itself as one of Indonesia's oil palm seed producers has been impacted by the changes occurring both from the instability of Crude Palm Oil prices, moratorium, regulation, increased competition and economic shifts. In the current era of distraction, PPKS must move quickly, precisely and responsibly to survive from the competition is increasingly competitive. At this moment, competitive conditions are too tight that PPKS management is aware of exploiting assets in the context of brands that are owned to maximize corporate performance. The most potential market for exploitation is the people's plantation market. Specifically, that directly touches the consumer mind generated based on the latest information on consumer behaviour. The research is conducted on the people's plantation segment as its population. The respondents' sampling of ninety-nine oil palm farmers. By applying the Partial Least Squares-Structural Equation Model (PLS-SEM) with the SmartPLS V3.2.8 tool, the conclusion of the research result is that there is a positive and insignificant influence between the brand associations of PPKS on the repurchase decision of oil palm seeds. There is a positive and significant influence between perceived quality of PPKS on repurchase decision of oil palm seeds, the customer satisfaction of PPKS on repurchase decision of oil palm seeds, brand association on customer satisfaction, and perceived quality towards customer satisfaction of PPKS. Also, demonstrating positive and significant influence between the brand association of PPKS and perceived quality of PPKS on repurchase decision of oil palm seed through customer satisfaction of PPKS
ORIGINAL RESEARCH ARTICLE | June 30, 2019
The Effect of Learning Motivation, Socio-Economic Status of Parents, and Intellectual Intelligence on Student Learning Achievement in Jatiguwi 3 Elementary School Sumberpucung Malang
Limgiani
Page no 516-525 |
10.36348/sjbms.2019.v04i06.006
Learning achievement is the measure of success obtained by the students during the learning process. Success is determined by a variety of interrelated factors, including Learning Motivation, socioeconomic status and intelligence. This study aimed to analyze the influence of Learning Motivation, Socio-Economic Status of Parents and intellectual intelligence on student learning achievement Jatiguwi SDN 3 Sumberpucung Malang. Analyzing between Motivation, Socio-Economic Status of Parents and Intellectual Intelligence the dominant influence on student learning achievement Jatiguwi SDN 3 Sumberpucung Malang. This study included in the category of research explanations. The number of samples in this study were 48 students. Data analysis technique used is multiple linear regression analysis. The analysis showed that Learning Motivation, Socio-Economic Status of Parents and intellectual intelligence simultaneously and partially significant effect on student learning achievement Jatiguwi SDN 3 Sumberpucung Malang. Among Motivation, Socio-Economic Status of Parents and Intellectual Intelligence the dominant influence on student learning achievement Jatiguwi SDN 3 Sumberpucung Malang, intellectual kecerdasaran
REVIEW ARTICLE | June 30, 2019
Effect of Work Environment and Occupational Health Safety on Work Productivity of PT. Hok Tong Palembang
Delzy Yandra, Badia Perizade, H. Bambang Bemby Soebyakto, Marlina Widiyanti
Page no 526-531 |
10.36348/sjbms.2019.v04i06.007
Since 2017, the work environment and Occupational Safety and Health have been of particular concern at PT. Hok Tong. Increased resource competency and training is the target of the program. Research on the impact of these two factors is done by using primary data collected with Slovin method through questionnaires from a sample of 198 respondents using random sampling techniques to take samples of members from 380 populations. Hypothesis this study stated those work environments (X1) correlation on employee productivity (Y) at PT. Hok Tong are positive and significant and occupational health safety (X2) correlation on employee productivity (Y) at PT. Hok Tong are positive and significant). But by using data analysis, variable work environment (X1) bring positive and significant influence to employee work productivity (Y) but occupational health safety variable (X2) that has negative and insignificant influence between toward employee work productivity (Y). Overall both working environment and occupational health safety variable simultaneously have a significant influence on employee productivity at PT. Hok Tong
REVIEW ARTICLE | June 30, 2019
Crowdfunding for Entrepreneurship Development through Islamic Banks: A Systematic Literature Review for Developing a Model
Mohammad Aktaruzzaman Khan
Page no 532-540 |
10.36348/sjbms.2019.v04i06.008
Despite the growing body of literature focused on open innovation concepts; crowdfunding, a new paradigm, has emerged an under-researched type of innovation. Literature reviews evidenced that though studies on outsourcing and crowdsourcing are published mostly in recent years, 2011-2015, a significant gap remains for crowdfunding innovation often enabled by the web. The paper focuses on a type of crowdfunding which keep the option of financial rewards, philanthropists and non-profit organizations (as crowd) are solving problems which solution seekers anticipate to be empirically provable, but the source of solutions is uncertain and addressing the challenge perceived to be of high-risk. There is a growing appeal to crowdfunding, but little is known about an effective donation/charity based model. Hence, the author proposes a model underpinned by stakeholder and systems theories for Islamic banks for social entrepreneurship development by which crowd fund might be of instrumental in the progression of poverty alleviation, increasing dynamism of Islamic economies, and removing unemployment in Muslim societies. The instrumentality of the proposed model can be examined empirically in future research
ORIGINAL RESEARCH ARTICLE | June 30, 2019
Compensation System to Improve The Performance of Labor Education
Ahmad Tanzeh, Nihayatu Tasnim, Sokip, Akhyak
Page no 541-547 |
10.36348/sjbms.2019.v04i06.009
Salary is one form of compensation from an organization that is given to employees for their performance. The compensation could be financial or other forms. By compensating the expected performance of teachers will increase.A form of compensation given that the salary, allowances, incentives, benefits and nonfinancial. Salary is given by considering the employment status, the number of teaching hours and the long term. The benefit there is in the form of structural and functional. Incentives in the form of bonuses, extra overtime, official travel, other forms related to job performance. Compensation that is in the form of a death benefit and the cost of delivery. For non-financial compensation in the form of vacation and recreation. The constructed compensation system is to assign a job analysis component, set the level of compensation and the granting of compensation, as well as a review of compensation. Performance educators/teachers with the implementation of their compensation systems increased to more discipline and enthusiasm in guiding learners to get good performance
REVIEW ARTICLE | June 30, 2019
Staff Turnover Crisis in Hotel Industry of Saudi Arabia: Challenges and Projections of Employees and Employers
Qamrul Islam, Shafeeq M. Assiri
Page no 548-555 |
10.36348/sjbms.2019.v04i06.010
The revolving door policy has become a bottleneck for the Hotel Managers. Be it the lower level staff or the top management staff, they leave the organization once they are trained and groomed as per the hotel standards. This crisis leaves the hotel at catch 22 situations. They have no option other than to hire a new staff and train them. “The Bureau of Labor Statistics [1] estimates an annualized employee turnover rate of 73.8% in the hotel and motel industry. This figure is striking consider most HR experts agree a healthy turnover rate should actually be somewhere in the 10-15% range”. Considering the high rate of attrition, training a new staff as per the standard policies becomes a costlier challenge for Hotel Industry. There are various reasons behind turnover i.e. Job dissatisfaction, better career growth/opportunities etc. There are a variety of reasons why an employee would consider quitting his or her job within the hospitality industry. These have been identified and researched significantly in the past 60 years (Brown et al., 2015; Huselid, 1995; Kang et al., 2015; Mobley, 1982; Poulston, 2008; Smith and Watkins, 1978) [2]. Yet, organizations are continually trying to identify areas for improvement regarding turnover as turnover costs can be extremely expensive. In fact, they are sometimes considered the highest cost an organization has to endure (Tracey and Hinkin, 2008; Woods, 2002).