REVIEW ARTICLE | Sept. 30, 2018
Digital Marketing as Effective Communication Tool
Margarita Išoraitė
Page no 1011-1017 |
10.21276/sjbms.2018.3.9.1
The key digital marketing processes help businesses successfully complete
their mission. These include: identification of the opportunity, development of new
products / services, customer attraction, customer retention, promotion of loyalty, order
fulfillment, feedback and satisfaction rating. These several aspects help to establish
long-term contact with the client, which is perhaps the most important component of
the business. But even with a loyal customer base, it's important to keep in mind that it
is necessary to ensure the quality, innovation, and the necessity of goods and services,
so that both parties are maximally satisfied. In this context, we should not forget the
four most important digital marketing pillars: site content, digital advertising, mobile
devices and social networking opportunities.The article analyze digital marketing
concept, digital marketing tools and digital marketing strategy.
REVIEW ARTICLE | Sept. 30, 2018
The Effect of the Nigeria Stock Market on Infrastructure Development in Nigeria
Ebere Chukwuma Christopher, Thankgod Obutor
Page no 1018-1024 |
10.21276/sjbms.2018.3.9.2
This paper investigated the influence of stock market activities in on the
provision of infrastructure in Nigeria. In order to achieve the objectives of the study,
data bordering on the activities of the stock market viz all share index, market
capitalization and value of transactions and infrastructure development viz; gross fixed
capital formation were collected from the CBN statistical bulletin and analysed using
multiple regression analyses. The findings of the research showed that; there is a
negative but significant relationship between all share index and gross fixed capital
formation. There is positive and significant relationship between market capitalization
and gross fixed capital formation. Finally, there is a negative non-significant
relationship between value of transaction and gross fixed capital formation. Based on
the findings, we conclude that the contribution of the Nigeria Stock market in
infrastructure development is below expectation. It is therefore recommended that
more development oriented securities be introduced into the Nigeria Stock market to
help boost investment in infrastructure. More funds from institutional investors should
be channeled into investment in long-term government securities to provide funding for
infrastructure investments. Finally, we recommend that the activities in the Nigeria
Stock market be deepened in order to foster stability in trading activities.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Exploratory Factor Analysis (EFA) and Constructs Validity for items used to measure the Impact of Human Resource Management Practices on Employees’ Job Satisfaction
Abdelaziz Mohammad Abuayyash, Zainudin Awang, Noor Aina Amirah, Osama Mohammad Abu- Nawwas, Mus’ab Mousa Mahmoud Salah
Page no 1025-1036 |
10.21276/sjbms.2018.3.9.3
According to (Bayt.com, 2015); the largest recruitment site in the Middle
East and North Africa (MENA), A percentage of (14%) of Jordanian employees are very
satisfied with their work, (25%) are somewhat satisfied, and (33%) are a bit dissatisfied,
while (28%) are very dissatisfied with their work. Meanwhile, because the economic
status in Jordan is critical, and the cost of living is very high, decision makers and
managers of Jordanian organisations have to pay their full attention in making their
employees their most valuable asset. While they have to focus on developing workers’
diverse skills and realise these skills by enrolling employees in training courses that
meet their interests and needs. In addition, In Jordan, HRM has not received big
attention yet. To address some of the common practices occurs by HR department in
organisations of Jordan. (Bhatia 2016) mentioned that no opportunity is given to an
employee to express his / her development needs. Unplanned employee development
exists because training manager nominates employees with no formal procedure to fillin training requirements and analytical skills and capabilities gaps. All this leads to,
money and efforts waste. This article explains the use of exploratory factor analysis in
extracting factors of Human Resource Management Constructs (Motivation, Training
and Development, Working Conditions, Performance Appraisal) and the factors of Job
Satisfaction Construct. The quantitative study collected information on the participants’
perceptions towards multimodal forms in digital contents as well as uncover their
opinions on why they want to access and use digital content.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Local Food and Tourism: The Case of Pineapple Cake
Shwu-Huey Wang
Page no 1037-1041 |
10.21276/sjbms.2018.3.9.4
Almost every Chinese tourist come to Taiwan would take pineapple as a
souvenir when they are going home. In order to understand the reasons that drive them
to rush for buying pineapple in Taiwan, the present study employed qualitative method
and conducted interviews to fulfill the research. 22 respondents who had taken
pineapple cake as souvenir were invited to take part in the interviews. The results
indicated that pineapple cake owns several irreplaceable features that are attractive for
the tourists.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Student Satisfaction Analysis of Master Program in Mercu Buana University, Kranggan D-Campus
Ariyo Kurniawan, Arifin Sitio
Page no 1042-1046 |
10.21276/sjbms.2018.3.9.5
Student satisfaction is one of the parameters of the success of university
services. Student satisfaction will greatly affect their loyalty to the university. Mercu
Buana University student satisfaction can be influenced by several factors such as
learning methods, lecture support facilities, and the quality of student lecture services.
Based on the results of the pre-study, it can be concluded that there are still many Mercu
Buana University students who were dissatisfied during their studies at Mercu Buana
University. Student dissatisfaction is much influenced by service facilities, lecture
methods, and lecture support facilities. Descriptive research can be obtained a
description of the problem formulation regarding the satisfaction of students of the
Master of Management program at Mercu Buana University campus Kranggan.
Hypothesis testing research methods can answer the allegations that exist in the
phenomenon of the satisfaction of students of the Master of Management program at
Mercu Buana University campus Kranggan. In this study a sample of 100 university
management master students from Mercu Buana Kampus Kranggan took samples. In
this study, quantitative methods will be used in which to measure an object related to the
phenomenon that occurs (Sugiyono, 2012). The data collection in this study was carried
out by simple random sampling technique. Which is assisted by a questionnaire? As for
the weighting of the Likert scale
REVIEW ARTICLE | Sept. 30, 2018
Neoliberalism and Higher Education and Its Influence on Education Policy Making
Garainesu Shoko
Page no 1047-1049 |
10.21276/sjbms.2018.3.9.6
The ascendancy of neoliberalism and the associated discourses of „new public
management‟, during the 1980s and 1990s has produced a fundamental shift in the way
universities and other institutions of higher education have defined and justified their
institutional existence. The traditional professional culture of open intellectual enquiry
and debate has been replaced with a institutional stress on performativity, as evidenced
by the emergence of an emphasis on measured outputs: on strategic planning,
performance indicators, quality assurance measures and academic audits. This paper
traces the links between neoliberalism and globalization on the one hand, and
neoliberalism and the knowledge economy on the other. It maintains that in a global
neoliberal environment, the role of higher education for the economy is seen by
governments as having greater importance to the extent that higher education has
become the new star ship in the policy fleet for governments around the world.
Universities are seen as a key driver in the knowledge economy and as a consequence
higher education institutions have been encouraged to develop links with industry and
business in a series of new venture partnerships. The recognition of economic
importance of higher education and the necessity for economic viability has seen
initiatives to promote greater entrepreneurial skills as well as the development of new
performative measures to enhance output and to establish and achieve targets.
REVIEW ARTICLE | Sept. 30, 2018
Main Challenges of Tertiary Education Financing in Africa
Garainesu Shoko
Page no 1050-1055 |
10.21276/sjbms.2018.3.9.7
Higher education in Africa is under-developed and has been a low priority for
the past two decades. Access to higher education for the relevant age group remains at
5%, the lowest regional average in the world, just one-fifth of the global average of
about 25%. Women are underrepresented in higher education, in particular in the
science and technology fields. In regards to quality, not a single Western and Central
African university features in the rankings of the world’s best 500 academic institutions.
These challenges can be attributed to a multiplicity of factors. According to this paper
funding the funding is at the centre of all these challenges.
REVIEW ARTICLE | Sept. 30, 2018
Best Policies in Higher Education Funding For Efficient Operation of Universities
Garainesu Shoko
Page no 1056-1058 |
10.21276/sjbms.2018.3.9.8
The importance of postsecondary education has increased significantly in the
last decade. A high school diploma is no longer sufficient in the 21st century. In order to
be successful in today’s global economy a person must receive some form of
postsecondary education. The economic stability of the state is tied to citizens who are
employed and productive. In a constrained fiscal environment, policymakers also will
need to consider whether there are better means of achieving shared goals, including
student access and support for research. Such approaches could entail more
coordination, other funding mechanisms, or policy reforms. In addition, it will be
necessary to think about the implications of parity and whether funding strategies will
require changes in order to reach desired outcomes. This paper is intended to provide a
starting point for illustrating the various methods of funding higher education for
improved performance of institutions.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Marketing Strategy for Broadband Internet Services on Ship Coconnet Products by PT. Telkom Indonesia
Galih Praba Kusuma, Arifin Sitio
Page no 1059-1064 |
10.21276/sjbms.2018.3.9.9
Currently there is an obstacle in terms of internet access connectivity that
occurs in Indonesia, especially for users of sea transportation. Very often we find a
situation where when a passenger of a ship is in the middle of a trip, the connectivity of
internet access cannot be used when in the middle of the sea. In fact, with the existence
of the Sea Toll Program by the Government of Indonesia which was launched in 2015
which has an impact on the addition of the total ships prepared, the number of
passengers is increasing year by year due to the opening of access via these ships to the
destination island. By looking at this phenomenon, PT. Telekomunikasi Indonesia
together with PT. Pelni Indonesia cooperates as a form of synergy between SOEs. The
collaboration is to provide telecommunications networks and internet access in all ferry
vessels owned by PT. Pelni Indonesia and use retail sales system for Coconnet product
vouchers in retail to all passengers of a ship. n the beginning of 2017, Telkom Group
launched a new product called Coconnet (Connectivity Of Internet), a product that is a
Prepaid Internet Voucher that can be used to meet the need for communication and
internet networks for passengers and crew when they are in the middle of the sea . The
presence of these products is a solution for passengers and crew when experiencing
difficulties and obstacles in communicating on board because there is no communication
network in the middle of the sea. Therefore, to maximize the new product launched by
Telkom, namely Coconnet, it is very important for telecommunication companies to
have a marketing strategy so that they can predict which telecommunication products
can be used and estimate the extent of the success of the Coconnet products that have
been issued. With a good strategy supported by the tools used to measure product
success, the industry and companies can focus on improving the right factors for
products that have been produced so that they can produce the right products to answer
customer needs and can continue to maintain success in the Indonesian
telecommunications market.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Increasing Family Revenue Based on Household Industry
Nel Arianty, Muis Fauzi Rambe, Rahmad Bahagia
Page no 1065-1072 |
10.21276/sjbms.2018.3.9.10
Nowadays, domestic business actors should be able to prepare themselves
and have a good strategy in producing quality products and have a wide marketing
network, so that the market or consumer can accept the products, so that small industry
business can increase family income. Starting from the survey conducted by the
researchers, there are several household industries, in Deli Serdang District, especially
in Percut Sei Tuan District, where business actors manage their business with a simple,
but the resulting product has a chance to be liked by the community. Therefore it is
necessary that a good strategy for the perpetrators of home industry can survive and
expand its industrial network. This study aims to make household industry business can
compete and can increase family income, therefore need to do strategy. Looking at the
problems faced by domestic business actors can do strategy. The problems in the
household industry are raw materials, capital, human resources (labor) and marketing.
The object of this research is a light snack business entrepreneur in District Percut Sei
Tuan Deli Serdang Regency. To increase the family income, the domestic industry
needs a better business management solution. So the second year research needs to be
done: 1) better management of business model of home industry by adding supporting
variable that is technology and partnership. 2) Compilation of model of business
development of home industry, pilot development of business model of home industry,
3) socialization and implementation.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
The Effectiveness of Local Government Organizing through the Learning Organization Perspective at the Regional Secretariat office of Gorontalo Regency
Muh Firyal Akbar, Widya Kurniati Mohi
Page no 1073-1077 |
10.21276/sjbms.2018.3.9.11
The study aims to analyze the application of learning organizations that are
good to be implemented in government agencies. The specific goal or target for this
research is to obtain comprehensive data related to the effectiveness of the Regional
Government, especially in the Gorontalo Regency Regional Secretariat by using a
learning organization perspective. The type of research used is a qualitativequantitative method (Mix Method). The existence of this research can provide clear
information about the effectiveness of the Gorontalo Regional Government in the
learning organization perspective. The results of this study showed an average score
with a high interpretation of all components of learning organization. In addition, the
findings of this study indicate that there is synergy between sections which is
characterized by good communication and coordination between parts, the formation of
the team is situational but still legally written that can facilitate the work of
coordinating with each group member in addition to that there is a process of dialogue
that takes place formally and informally at each structural level that supports the
organizational work climate. However, there are also a number of weaknesses that can
be improved to further optimize the organization of government work in the learning
organization perspective, namely the lack of individual understanding of the vision and
mission needs to be optimized so that organizational performance increases.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
The Effect of Globalization on the Monetary Policies in Enhancing Small and Medium Enterprises in Nigeria
Ozoko Emmanuel Ebere, Mbah Paulinus Chigozie, Ukwuani Bernard Okey
Page no 1078-1084 |
10.21276/sjbms.2018.3.9.12
The purpose of the study was to examine the effect of globalization on the
monetary policies in enhancing small and medium enterprises in Nigeria; the specific
objectives include to; examine the effect of globalization on the inflation rates in
enhancing SMEs and examine the effect of globalization on the exchange rate in
enhancing SMEs. The study had a population of 257 employees drawn from among
selected manufacturing firms in Enugu State. The sample size of 117 was drawn using
Freud and Williams formula at 5 percent error margin. A survey design was adopted
for the study. The instrument used for data collection was the questionnaire. A total of
117 copies of the questionnaire were distributed while 112 were returned. Two
hypotheses were tested using regression, and with the aid of the Statistical Package for
Social Science (SPSS).The findings indicate that Globalization has negative effect on
the inflation rates in enhancing small and Medium Enterprises hence negative in its
absence t(95, n = 117) =-1.685, p <0.05, enhancing Small and Medium Enterprises is
negative in the absence of globalization t(95, n = 117) = -0.813,, p < 0.05. The study
concludes that Globalization affects how governments throughout the world create
policies affecting areas such as financial regulation and trade. The study recommended
that the Nigerian government, as well as the government of other developing
economies, must invest substantially to the growth, development, and sustainability of
SMEs through the provision of essential infrastructures, human resources,
microfinance, security and adequate policy framework.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Factors and Demographic Variables Influencing Team Climate Inventory: Applied in Primary Health Care in Saudi Arabia
Dr. Musrrat Parveen
Page no 1085-1095 |
10.21276/sjbms.2018.3.9.13
This research paper aims to identify the highest factor influencing the team
climate inventory and explore how demographic variables (individual‘s gender, age,
working experience, and Professional role which includes (Nurse, General Practitioner,
Specialist Nurse, Health visitor, Hospital Manger and other allied health professionals),
were significantly influencing the factors of team climate inventory. And secondly,
want to investigate whether Team climate is superior in smaller teams than in bigger
teams. The TCI is based on a four-factor theory of team climate for innovation. The
sample would consist of a random sample of 250 health care employees including
doctors, nurses, Specialist Nurses (SN), Hospital manager (HM), General Practitioner
(GP), pharmacists and allied health personnel working in primary health care setting in
Saudi Arabia. To assess the reliability of the TCI in healthcare teams, we calculated the
internal homogeneity by calculating Cronbach‘s alpha coefficients for the scales
emerging from the factor analyses.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
The Effect of Brand Image, Relationship Marketing and Product Quality on Custumer Satisfaction and Loyalty (Study on PT Bank Jtrust Indonesia, Tbk Sudirman Branch-Jakarta)
Agus Kalaksono, Arifin Sitio
Page no 1096-1107 |
10.21276/sjbms.2018.3.9.14
The purpose of this study was to determine the effect of brand image
variables, relatioship marketing and product quality on customer satisfaction and
loyalty. This type of research is descriptive research. This study used a sample of 200
respondents. The analytical method used is path analysis with SPSS 20. The results of
data analysis show that brand image and relationship marketing have a significant
influence on customer satisfaction and loyalty, while for product quality has no
influence both of customer satisfaction and loyalty. The results of the joint test of brand
image, relationship marketing and product quality variables simultaneously have a
significant effect on satisfaction and loyalty. Customer satisfaction has an influence
with customer loyalty.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
The Effect of Service Quality and Brand Image on Customer Satisfaction and the Impact on Logistic Service Customer Loyalty Pt. Angkasa Pura Kargo
Ida Yulani, Arifin Sitio
Page no 1108-1114 |
10.21276/sjbms.2018.3.9.15
Transportation and logistics services are one of the most important links in
supporting the operational and production activities of a company. Currently the
logistics sector plays a vital role in the sustainability of business in Indonesia. As a
country that has a large geographic and population that ranks first in Southeast Asia,
the logistics sector is very potential to be developed. Without being supported by
transportation and logistics activities as a support and supporting operational and
production activities in a company, it will experience problems in carrying out its
operational activities and production. So that the company needs to pay special
attention to the company's transportation and logistics facilities so that it can support
the operations and production activities properly. PT. Angkasa Pura Kargo is a
subsidiary of PT. Angkasa Pura II (Persero), was established as a logistics company
that can fulfill and carry out logistical activities in all Air Port in Angkasa Pura II
coverage and logistics business outside Air Port. Stratregi conducted by PT. Angkasa
Pura Kargo by penetrating the market in some segmentation of both infrastructure
companies in the oil & gas, FMCG, Pharmacy, and construction sectors. Survey
research method with quantitative descriptive statistics Quantitative research is an
objective research approach, emphasizing the testing of theories through the
measurement of research variables with numbers and conducting data analysis with
statistical testing methods. In this study quantitative methods will be used in which to
measure an object related to the phenomenon that occurs (Sugiyono, 2012). The data
collection in this study was carried out by simple random sampling technique. Which is
assisted by a questionnaire? As for the weighting of the Likert scale.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
University Accounting Education in Nigeria –The Perception of Students
Okaro SC, Okafor GO, GN Ofoegbu
Page no 1115-1121 |
10.21276/sjbms.2018.3.9.16
The objective of this study is to ascertain the perception of accounting
students on their learning experience as it shapes there future professional and work
life. The study was an exploratory one and used one item open ended questionnaire to
elicit information from the participants. Qualitative research methodology was
employed in order to gain a closer insight on their learning experience of the students
at the university. The data captured were subjected to attentive examination to identify
consistent themes. We also highlight highly unusual or extra-ordinary data. We found
deficient accounting curricula in terms of what is being taught and how it is being
taught. We also found a disconnect between accounting teaching and on the job
practical exposure. Accounting faculty was not at the vanguard of role modeling for the
students. The problem of aging faculty was also highlighted. The study recommends,
among others, a complete overhaul of University accounting curricula with particular
emphasis on the internationalization of curricula. Teaching methodology should
immediately come to terms with modern trends in the field even as supervision of
faculty is given attention to prevent ill- motivated lecturers from exploiting their
students. Our findings have policy and practical implications for NUC and the
management of universities respectively.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Value Analysis and Rating of Sharia Bonds (Sukuk) on Stock Return (Survey of Indonesian Stock Exchange Issuers that Issued Sharia Bonds)
Dedi Kusmayadi
Page no 1122-1127 |
10.21276/sjbms.2018.3.9.17
This study aims to determine (1) the effect of the issuance value of Sharia
Bonds (Sukuk) and Rating of Sharia Bond Issuance (Sukuk) partially on Stock Returns
on issuers issuing Sharia bonds (Sukuk) on the Indonesia Stock Exchange, (2) Effect of
Bond Issuance Value Sharia (Sukuk) and Rating Issuance of Sharia Bonds (Sukuk)
simultaneously on Stock Returns on issuers that issue sharia bonds (Sukuk) on the
Indonesia Stock Exchange. The research method uses a survey method, with purposive
sampling technique, the research sample obtained 15 issuances of Sharia bonds
(Sukuk). Data analysis using classical assumption and multiple regression test. The
results of the study: (1) The value of issuance of Sharia Bonds (Sukuk) and Rating of
Sharia Bond Issuance (Sukuk) partially has no significant positive effect on Stock
Returns and (2) Value of Issuance of Sharia Bonds ( Sukuk and Rating of Issuance of
Sharia Bonds (Sukuk) simultaneously have no significant effect on Stock Returns.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2018
Determinants of Consumers’ Choice of Brand of Bottled Water in Enugu Nigeria
James O. Abugu, Nwafor Michael Ezaka
Page no 1128-1134 |
10.21276/sjbms.2018.3.9.18
The emergence of various brands of bottled water, with the common core
benefit of quenching of thirst but arrays of features with marketing implications, have
exposed consumers to making choice. This longitudinal study covered 2013-2018 and
used questionnaire to obtain information from 343 consumers and 210 sellers of bottled
water in Enugu Metropolis, Nigeria which were exposed to hypothetical tests. Findings
showed among other things that choice of brand of bottled water is significantly
determined by company of make in Enugu, Metropolis, consumers purchasing power
and social status significantly determine the choice of brand of bottled water and that
NAFDAC seal of quality significantly accounts for the choice of bottled water. It was
concluded that consumers choice of bottled water in the area under review include
company of make, social group and regulatory authority (NAFDAC) confirmation of
quality of the brand of bottled water through seal of quality on the bottle of the water.
The study recommended that; bottled water company should produce bottled water that
conform with the expectation of consumers to obtain loyalty, varieties of brand should
be produced to take care of different income and social groups devoid of compromising
to quality standard and that regulatory agencies should supervise every production
process, ensuring that brand of bottled water meets up with both local and international
standard.