ORIGINAL RESEARCH ARTICLE | Sept. 30, 2017
Advocate Performance Model: Competence Analysis of Advocates and Organizational Commitment of Advocates
Dr. Sugeng Prayetno
Page no 815-823 |
10.21276/sjbms.2017.2.9.1
This study aimed to analyze the effect on the performance of competence
advocate partially advocate, advocate organizational commitment to advocate partial
performance and competence of lawyers and advocates simultaneous organizational
commitment. The population of this research is Law Firm that exist in all Jabodetabek
area. While the sample is 25 percent of the existing Law Firm, then obtained 123 Law
Firms. In general, there are 2 divisions of Legal Firm namely division of litigation and
non litigation division. Thus obtained the number of units observed are as follows: 2 x
123 = 246 units. Method of quantitative analysis using path analysis, followed by
analysis of determination (R Square), partial hypothesis testing (t test) and
simultaneous (test F) with alpha 5 percent (0.05). Prior to further analysis, data quality
and classical assumption test were conducted. Analytical tool using SPSS version 23.0
for windows. The results showed that the effect on the performance competence
advocate partially advocate, advocate organizational commitment affect the
performance partially advocates, and advocates competence and organizational
influence on the performance kmitmen simultaneously advocate at law firm Law Firm
in Greater Jakarta.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2017
Organisation Design and Organisational Effectiveness in the Construction Industry: Evidence from Nigeria
Anietie P. Akpan, Christiana B. Nsien
Page no 824-833 |
10.21276/sjbms.2017.2.9.2
This study was designed to examine the relationship between organisation
design and organisational effectiveness in the Nigerian construction industry. The
population of this study was the entire managerial staff population of Julius Berger
Nigeria Plc and Setraco Nigeria Limited, both construction companies in Nigeria. The
study adopted the survey research design and copies of structured questionnaire were
administered to a sample of 341 respondents. Proxies for organisation design were
drawn from Kates and Galbriath “Star Model” of organisation design. Descriptive
statistics were used to analyse the data, while simple linear regression analysis was
used to test the hypotheses formulated for the study. The findings of this study
indicate that the five elements under study have strong positive relationship with
organisational performance. Consequently, it is recommended that management of
organisations in the Nigerian construction industry should consider all five elements
when designing or re-designing their organisation.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2017
Systematic Investigation of Influential Adopting Factors of Software as a Service (SaaS) in SMEs
Zulfiqar Hussain Pathan, M. Zahid Tunio, Zahid Latif, Suhail Memon, Zuhaib Hassan Qureshi
Page no 834-841 |
10.21276/sjbms.2017.2.9.3
Cloud computing is a new technological paradigm that offers very
powerful computing and cost effective, scalable network services to its end-users /
organizations without considering the firm size. Aim of this study is to review
systematically the influential adopting factors of Software as a Service (SaaS) by
Small and Medium Enterprises (SMEs). Thirty-three research papers have been
reviewed attentively from different quality journals and valid conference reports
which were published on integration of SaaS and Cloud Computing in SMEs.
Increasing number of studies conducted in the last half decade on the factor adoption
reflects that organizations whether small or medium are very eager and enthusiastic to
integrate SaaS framework in order to get competitive advantages and proliferation of
business. Findings of this study segregated innovation variables and recapped TOE as
I-TOE (innovational, technological, organizational and environmental perspectives)
are the most influential adopting factors of SaaS in the context of SMEs.
REVIEW ARTICLE | Sept. 30, 2017
Complaints Management as an Effective Customer Management Tool
Margarita Išoraitė
Page no 842-847 |
10.21276/sjbms.2017.2.9.4
The article analyzes that properly managed complaints can provide a
strong link between users and the organization. So, if companies are seeking
consumer loyalty, they must look at complaints as a strategic tool, not as the proof of
their mistakes. Complaints are a feedback system that can help organizations quickly
and easily run away, which is currently relevant to each business, change its product,
service style, and marketing goals. If a user is successfully addressed after the
problem is addressed, it is usually not possible to make formal complaints. So, one of
the best ways to find out what the user wants is what his expectations are to hear his
complaints, and one of the most reliable ways to improve personal relationships is to
draw attention when someone feels depressed for us and responds accordingly in
order to resolve the conflict. However, most customers are dissatisfied with how
companies react and deal with customer complaints, although they are well aware that
this is very important.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2017
Impact of Return on Capital Employed On Company Performance – An Introspection in India
Dr. Pradip Kumar Das
Page no 848-853 |
10.21276/sjbms.2017.2.9.5
Estimating a company’s sustainable profitability is a big challenge to
investors. A profitable company yielding a steady revenue stream with modest capital
expenditure has the ability to compound shareholder wealth at an attractive rate over
time. Even though many studies have been conducted, most companies strive to
provide competitive returns. The golden path of being profitable has not yet been
revealed. Selected 15 Sensex Companies standing as leading players are expected to
provide considerable support to empower the efforts of the Indian Government. On
this backdrop, the present study aims at focussing and assessing the efficacy of the
performance of the selected Sensex Companies with the help of the most appropriate
accounting-based measure of profitability i.e. Return On Capital Employed (ROCE)
from 2012 to 2017. The empirical study reveals that companies have not been able to
increase revenue and ROCE simultaneously and they are not also compatible in
comparison with the global capital market.
ORIGINAL RESEARCH ARTICLE | Sept. 30, 2017
Does Corporate Social Responsibility contribute to Performance in Sugar Manufacturing Firms?
Dr. Benson Mbithi, Charles Rambo
Page no 854-866 |
10.21276/sjbms.2017.2.9.6
The study investigated effects of Corporate Social Responsibility (CSR) on
performance of organizations by focusing on its four fundamental components:
economic, social, political and philanthropic. Using 8 sugar manufacturing firms, the
study findings indicated that corporate social responsibility to have a predictive
power and it could explain variations in firm performance. Ability to explain
variations in company performance was realized through sales volume by 18% (R2 =
0.180), capacity utilization by 16% (R2 = 0.160) while profitability after tax by 20.3%
(R2 = 0.203). Findings of CSR performance results show that though CSR activities
have been viewed to contradict companies‟ ultimate mandate of profit making and
sidetracking organization core activities, statistical results from this study shows
positive performance outcomes especially profitability. This may be attributed to
positive company image and brand as a result of CSR activities.