In recent years, especially in the field of management, concepts such as competitive intelligence and knowledge management have gained a rising interest as a result of information explosion. Nevertheless, these concepts need an additional effort to perceive the common features in both practice and research. Nowadays, numerous studies consider knowledge as the lifeblood of companies and as a valuable organizational resource. In a knowledge based context, there has been growing awareness about the importance of knowledge as an organizational performance driver. In this sense, how do competitive intelligence and knowledge management interact to create knowledge and optimize organizational performance? Drawing upon the literature review and analysis of both competitive intelligence and knowledge management processes, we discuss several important research concerns surrounding the role of these two concepts in achieving organizational performance. The main purpose of this article is to shed some light on competitive intelligence and knowledge management as powerful catalysts for knowledge creation, and as the foundation for organizational performance.

Demographic factors are the socioeconomic characteristics of a population expressed statistically such as age, sex, education level, income level, marital status, occupation, religion, etc. The actions resorted to by customers after a dissatisfaction episode have always been a topic of research. The broad area covered in this study is consumer satisfaction, dissatisfaction and complaining behaviour. The consumers considered are the inpatients who were dissatisfied with any service during their hospital stay. This study is an attempt to identify the type of demographics of inpatients who have the propensity to complain post dissatisfaction with the hospital services. A total of 312 inpatients who were admitted and discharged from 100+ bedded private and cooperative hospitals across nine districts belonging to northern, central and southern Kerala were surveyed. Their action after being dissatisfied was studied with a dichotomous scale and thus categorized as either complainers or non-complainers. Data pertaining to a total of eight sociodemographic variables were collected with categorical scales whereas their length of hospital stay and self assessment of medical awareness was collected with a continuous scale. The study revealed that except occupation, none of the other variables had an effect on the complaining behaviours of inpatients.

The insurance sector in India has witnessed the different phases viz. open competitive market, nationalised market, liberalised market and highly competitive market. After the foundation of IRDAI, private insurance players started entering the life insurance industry in India. At present, there are twenty three private life insurers and one public life insurer. The structure of the insurance industry has undergone a drastic change since liberalisation. It has been observed that the total business, earnings and market share of giant LIC of India have been affected. In this context, the present paper is an effort to appraise the performance of LIC of India on the basis of New Business in India under Individual Assurance in respect of Annual Premium, Number of Policies and Sum Assured.

Service delivery is the most widely used measure of performance in the public sector. This paper is a critical review of literature with a focus on how service delivery is linked to leadership qualities, ethics and accountability. The four concepts explaining the variables under focus in this paper are introduced through a brief presentation. The study discusses theoretical perspectives deemed most appropriate for this work. These are the path-goal theory, resource based view and principal-agent theory. It is evident that there are numerous studies which have taken different methodology approaches and are conducted in diverse contexts. There however exist conceptual, theoretical, methodological and contextual gaps which need to be addressed in future studies. The key emerging knowledge gap is the fact that the available studies have not investigated the link between leadership qualities, ethics and accountability on one hand and service delivery on the other. Given the importance of improving service delivery it is therefore imperative for scholars and practitioners to understand the nature of this link and to explore it to improve especially with regard to the public sector entities. The review has developed a clearer understanding of the concept and how they relate with the theoretical perspectives. The review underscores the need for practitioners to work towards ensuring organisations are aligned with best practices for leadership qualities, ethics and accountability to ensure better service delivery. The review further highlights need for policy makers to put in place regulatory framework to nurture effective leadership, enhance ethics and accountability for better service delivery.

This study aims to analyze the influence of competence and organizational culture on motivation. The design of this research is quantitative by using survey method. The population of this study are all sub districts and their devices scattered in 12 districts in Bekasi City and identified 56 urban villages and 224 urban village. Determination of the number of samples refers to the distribution of cluster-based areas that are scattered based on the existing sub-districts in the city of Bekasi. Assuming that each urban village will be taken by 4 respondents, 1 urban village and 3 head of affairs, the total sample area is 35: 4 = 140 urban villages expressed as sample area. This research uses multiple linear regression analysis technique. SPSS 21.00 analysis tool. The result of this research is that Competence and Organizational Culture have positive and significant effect to Motivation. There are still other factors that influence motivation apart from the two variables of Competence and Organizational Culture.

The Banking sector has a crucial role to play in the development of an economy. It is the key driver of economic growth of the country. In India, the banking sector is very strong at the present but at the same time, banking is considered to be a very risky business. Most often than not root cause of a financial turmoil is inefficient risk management practices adopted by the financial institutions. Banks must thus see risk management as an ongoing and valued activity as it is directly linked to financial system stability of the country. The purpose of this research is to outline various risks posed by the Indian Banks and strategies adopted by them for risk management. The secondary objective is to compare the risk severity and success of risk management practices for the public sector and private sector Indian Banks.

People are put into situations sometime throughout their life where they are asked, “Would you like to donate? Cause related marketing requires often guilt and shame tactics to get people to perform desired behavior, which more often than not is donating to an organization. We wanted to find to what extent does guilt and shame drive the likelihood for someone to donate? Also, what demographics are more likely to donate than others? To figure out these questions as well as others, we conducted a quantitative research study. We gathered primary data through a convenience random sampling method to continue for our descriptive research using quantitative data, then used OLS Simple Linear Regression to process the data. The following data that we found to be the most significant from our survey is focused on Age, Income, and Neuroticism. Showing that a person’s age, Income, emotional stability all have some connection as to feelings guilt or shame as the statscal driver to donate to a non-profit organization. We also found that Gender, Ethnicity, Income, and Year of School do not have an effect on a person’s likelihood to donate. We have found significant data that nonprofit organizations may benefit from for their marketing strategies. They can save money by avoiding costly marketing campaigns that target a certain gender, because gender does not drive likelihood to donate and gender does not drive susceptibility to guilt and shame tactics. They can improve their bottom line by spending it on the right age groups. Organizations should spend their money targeting age groups 25-54 because they are more susceptible to guilt and shame tactics, eventually leading to donations.