ORIGINAL RESEARCH ARTICLE | July 8, 2021
A Survey of the Role of Smartphone in Satisfaction Jordanian Commercial Banks Clients: The Influence of Electronic Applications
Dr. Emad Ahmed
Page no 205-209
The concept of customer satisfaction is considered important for all organizations of different specialties, so getting to know what affects and satisfies the customer greatly helps the organization's success and achieving it to the highest levels of competition with similar organizations in the same field, This study aimed to investigate the effect of smart phone on customers in the Jordanian commercial banks satisfaction. To achieve the goal of the study, the comparison method was used based on the previous studies, the results of study’s showed that there is a trace of smartphone apps on repeat purchase, the willingness of the purchase in the Jordanian commercial banks, there is the impact of various factors on the client access the degree of satisfaction from doing business with the bank or its own organization. Through the results achieved, we recommend that banks pay more attention in activating electronic services, especially for high-end mobile applications, as they play an important role in customer satisfaction, taking into consideration future studies on the importance Conducting a longitudinal analysis on the same topic by using a conceptual framework and relying on data collection and analytical data, as customer decisions related to electronic services change and evolve with time quickly, which achieves important results that can be used to follow the achievement of satisfaction and repeatedly to purchase in the Jordanian commercial banking sector.
ORIGINAL RESEARCH ARTICLE | July 17, 2021
Analysis the Impact of Macro Factors Affect To Development of Highly Qualified Human Resources in Nam Dinh
Co Huy Le
Page no 210-221
In fact, there are many different factors affect the development of highly qualified human resources in Nam Dinh province, including both micro and macro factors that have an influence. With the research approach to state management in human resource development, the influencing factors considered are macro factors. In this content, the authors study the macro factors affecting the province’s highly qualified human resources development, including: State management of central high qualified human resources development; Education-training factor; Economic factors; Labor force; Science and technology; Socio-culture... to build a linear regression function to determine the degree of influence of quantitative factors on the development of highly qualified human resources of Nam Dinh province.
ORIGINAL RESEARCH ARTICLE | July 17, 2021
Nurturing Employee Engagement through the Application of Socialization Tactics
Elbert Bryan R. Vidal, Maria Carmen L. Vidal, Joefrelin Ines
Page no 222-249
The research was conducted to determine how different onboarding programs, otherwise termed as socialization tactics affects the level of employee engagement among new hires. In this study, faculty members and staff from the different colleges in Oman were chosen as the respondents. The study revealed, among other things that, the typology of socialization tactics has varied effects on the level of employee engagement and that there is a statistically significant relationship between socialization tactics and employee engagement. Further studies need to be conducted applying different statistical techniques to further demystify the gray areas that were revealed in the study. This may be done through the application of structural equation modelling or any other techniques that can possibly eliminate observed variables that taints the results of the study.
ORIGINAL RESEARCH ARTICLE | July 20, 2021
Performance Analysis of Mutual Funds Based on Market Timing Ability and Stock Selection Skill during COVID-19 Pandemic in Indonesia
Lusiana Desy Ariswati, Rusdiah Iskandar, and Musdalifah Azis
Page no 250-255
This research aims to analyze the effect of market timing ability and stock selection skills on the performance of stock mutual funds during the Covid-19 pandemic in Indonesia. Trenor Mazuy Unconditional Model and Trenor Mazuy Conditional Model are used to calculate market timing ability and stock selection skill, considering the account macroeconomic variables named inflation and the rupiah exchange rate. The type of this research is a quantitative descriptive study with a sample of 55 stock mutual funds with assets above IDR 500 billion. The data analysis technique used is multiple linear regressions using STATA 16 analysis tool. The result shows that market timing ability and stock selection skill unconditional model have a significant effect on the performance of stock mutual funds. The calculation of the unconditional model produces a positive value. Investment managers of equity mutual funds in Indonesia do not yet have good market timing skills, while the ability to choose stocks is better. The conditional model shows insignificant results on the performance of equity mutual funds. The market timing conditional model produces a positive number, while the ability to choose the stock produces a negative number. This shows that when considering the economic conditions of a country, the performance ability of investment managers in market timing will increase, while the ability of stock selection will reduce the performance of a stock mutual fund. The level of volatility during the pandemic creates uncertainty so that macroeconomic variables as control variables need to be considered in making investment decisions.
ORIGINAL RESEARCH ARTICLE | July 27, 2021
The Influence of Mobile Banking, Company Size, Credit Risk on Indonesian Banking Financial Performance
Joshua Caturputra Thio, Meina Wulansari Yusniar
Page no 256-267
The Influence of Mobile Banking, Company Size, Credit Risk on Indonesian Banking Financial Performance. Case Study on Conventional Banking Companies Listed on the Indonesia Stock Exchange 2016 - 2020. The purpose of this study is to analyze the effect of mobile banking, company’s size and credit risk on the financial performance of Indonesian banks based on Return on Assets (ROA), Return on Equity (ROE) and Operating Costs to Operating Income (BOPO) in banking companies listed on the Indonesia Stock Exchange in 2016 – 2020. The type of research used is explanatory research, with the unit of analysis in this study covering research variables consisting of Mobile Banking, company size and Credit risk or Non Performing Loan (NPL) as independent variables, Return on Assets, Return on Equity and Operating Costs to Operating Income as the dependent variable, which is obtained from the financial statements of banks listed on the Indonesia Stock Exchange for the period 2016 – 2020. The sample of this research is 20 banks. The analytical techniques used in this study are path analysis and multiple regression analysis. The results of the study indicate that mobile banking has no significant effect on the financial performance of Indonesian banks. The other independent variables measured using firm size and NPL have a significant effect on the financial performance of Indonesian banks which are measured using ROA, ROE, BOPO.