Effect of Customer Focus on the Performance of the Hotel Industry in Kenya
Ismail Buro Hassan, Dr Fred Mugambi, Dr Esther Waiganjo
Page Numbers : Sch. Bull.; 2017, 3(5): 210-216
DOI : N/A
Abstract: Customers are important constituents in the hotel industry. In business environment where competition is fierce and customer preferences shifting, organizations come under pressure to pay attention to customers to achieve competitive performance. The purpose of the study was to investigate the effect of customer focus on hotel performance in Kenya. The study concentrated on high standard or four and five star hotels in Nairobi and employed a quantitative research design to determine the effect. A sample of 146 respondents comprising of senior managers including Chief Executive Officers, Line Managers (ICT, HR, Marketing, Food and Beverage and Room) out 234 target population in 39 hotels were aimed at but only 105 questionnaires were returned. Data was collected, classified and tabulated according to research objective. Afterwards, descriptive statistics using central tendency, measure of variability and standard deviation was utilized. Inferential statistics was used to find out level of association between independent and dependent variables. The study concludes that customer focus has positive effect on the performance of star rated hotels. Consequently, hotel needs to strategically align its processes to customer needs and develop a culture that attracts and retains them. The study recommends that hotel targets customer satisfaction as a matter of priority through developing an innovative system that connects it with customers, awards credit or points for use of facility and provide updates and feedback. It also recommends that hotel invests in developing capacities of staff for them to have competence to manage customers effectively.
May 15, 2017
Influence of Government Policy Intervention Strategy on Class Repetition in Public Primary School Education, Uasin Gishu County, Kenya
Sambu Nicholas Kipng’etich, Chumba Sammy K
Page Numbers : Sch. Bull.; 2017, 3(5): 217-224
DOI : N/A
Abstract: The Government of Kenya has issued several circulars regarding class repetition in schools as a policy guideline. However, since the issuance, class repetition is still experienced in most schools across the country. The purpose of this study was to examine the influence of Government policy initiative as an intervention strategy on class repetition in public primary schools. The study was conducted in Uasin Gishu County comprising of 445 Public Primary Schools. The study found out that, government policy initiative as an intervention strategy, has an influence on class repetition. The study recommended that there should be a review on the role of tuition in primary schools and enhancement of Professional Development for teachers by Government. The study will assist government, schools, head teachers and teachers to address the issue of class repetition in the country. A further study of situational analysis of Professional Development Need analysis for the 21st century be done.
May 25, 2017
The Study on Hydrophobic Association Polymer's Adaptability to Pubei Reservior G2 Block
Li Hongkang, Sun Jiarui, Wei Xiaochen
Page Numbers : Sch. Bull.; 2017, 3(5): 225-228
DOI : N/A
Abstract: Simulated the reservoir conditions(47.5℃) of the PuBei reservior G2 block in Daqing oil field，the resistance coefficient and residual resistance coefficient of both hydrophobic associating polymer and the common polymer with middle relative molecular mass are measured and the oil displacement experiments using the three layers of heterogeneity of artificial core were carried out. Then the results of the experiment were analyzed. The experimental results show that under the condition of different concentrations and different viscosity, the resistance coefficient and residual resistance coefficient of hydrophobic associating polymer are both higher than the common one obviously. Advanced treated wastewater., whose salinity is 5366 mg/L, was used for preparation of polymer solution. The oil displacement efficiency in the three layers of synthetic of heterogeneous cores shows that the oil recovery enhanced by 700mg/L of hydrophobic associating polymer is 16.11%, which is 3.57% higher than by 1200mg/L of common polymer on the basis of water drive recovery factor. Then hydrophobic associating polymer has a better oil displacement effect for the low permeability core and is more suitable for the polymer flooding in PuBei reservior G2 block.
May 30, 2017
Employees Productivity: Leadership Types and Employees Motivation: Case Study at Bank Indonesia Padang
Page Numbers : Sch. Bull.; 2017, 3(5): 229-233
DOI : N/A
Abstract: The purpose of this research is to analyze and to know: 1) To know more dominant Leadership Type applied leadership at Bank Indonesia Padang. 2) To know Motivation Work is more dominant Employees of Bank Indonesia Padang. 3) To know the more dominant Work Productivity for Employees of Bank Indonesia Padang. 4) To know the influence of leadership type and work motivation on work productivity of employees of Bank Indonesia Padang, either partially or simultaneously / simultaneously. Unit of analysis of employees of Bank Indonesia Padang. Population amounted to 85 people and the sample Samples taken using Model Lynch counted 44 people. The method of analysis is qualitative and quantitative methods. Quantitative method with multiple linear regression analysis, correlation coefficient and continued with determination analysis (R square), Partial test of hypothesis (t test) and together (test F) with alpha 5% (0,05). Before analyzed first tested the instrument (questionnaire) with validity and reliability test and classical assumption. Result of research indicate that dominant indicator of leadership type is type of participative leader (25,84%) and dominant indicator of work motivation is primary requirement / maintaining life (20,65%). While on work productivity, maturity indicator think more dominant with contribution equal to 26,21%. The result of multiple linear regression analysis shows that the productivity of Employees of Bank Indonesia Padang is influenced by the leadership type which is 0.1840 points and the work motivation is only 0.4216 points. The result of determination analysis is 0.2383 or 23.83% that the variables of leadership type and work motivation can explain the work productivity of Bank Indonesia employees is 23.83% while the rest 76.17% is influenced by other variables. Types of leadership and work motivation have a positive and significant effect on employment productivity of Bank Indonesia employees Padang either partially or simultaneously.
May 30, 2017
Whether Losing, Whether Winning Musings in Political Realism as a Political Reflection on the Imperative of History
Andrew T. Ngeh
Page Numbers : Sch. Bull.; 2017, 3(5): 234-238
DOI : N/A
Abstract: Every committed writer has as his/her responsibility to address the socio- political, economic and cultural concerns of his society. The Anglophone Cameroonian writer has done that in poetry, drama and prose. However, G.D. Nyamndi, besides his prose and dramatic works which are basically fiction that is based on facts, has decided to take Anglophone Cameroonian literature to another dimension, namely, the essay. The essayist’s approach is very scientific and empirical in the sense that he/she tends to behave like a scientist, and every word, phrase, clause or sentence that he/she uses is thoroughly scrutinized. Samuel Johnson says proper words in proper places. Using the new historicist critical theory to interpret, analyze and evaluate Nyamndi’s Whether Losing, Whether Winning: Musings in Political Realism, this paper reveals that Nyamndi in his essay has held his literary mirror closer to social reality than his fictional works. The paper concludes that the essay is the best instrument that can be used to gauge the socio-political and cultural climate of any society.
May 30, 2017
The Influence of Administrative Zakat Infaq and Sodaqoh Funds to Population Poor (A case study Jambi city year 2011-2016)
M. Zahari, Sudirman
Page Numbers : Sch. Bull.; 2017, 3(5): 239-244
DOI : N/A
Abstract: Zakat is the right mustahik, then zakat serves to help, assist and nurture them, especially the poor, towards a better life and a more prosperous, so that they can meet their needs properly, can worship Allah SWT, to avoid the danger of kufr, while eliminating envy, jealousy, and envy which may arise among them, when they see the rich who have enough wealth. Zakat is not actually meets the demands mustahik, especially the poor, consumptive in a moment, but give the sufficiency and prosperity to them, by way of eliminating or minimize the causes of their lives for the poor and suffering. Zakat is one of the instruments in calculating the amount of income that is owned by someone, so if utilization is more optimal in zakat management then this could increase the volume of income of a region or community. The distribution of zakat is also one dimension in assessing the inability of a person. In the town of Jambi zakat management within the last five years very Productive and this is also proved by not significant utilization of zakat, infaq and sodaqoh against poverty in the city of Jambi. There are several things that must be done by the agency management of funds from zakat, infaq and sodaqoh National Zakat Agency Jambi City. First in raising funds ZIS must be optimal, and then make a breakthrough / courage to coercion accordance with the rules of Islam.