Journal of Advances in Education and Philosophy (JAEP)
Volume-4 | Issue-02 | 60-69
Original Research Article
Impact of the Integrated Management System on the Employees’ Satisfaction Rate in the Technical Institutes
Salman S. Al-Githami, Abdel Hamid M.S. Esmail
Published : Feb. 29, 2020
Abstract
The Integrated Management System (IMS) could consider as one of the most important factors that eases the process of integrating many quality and safety management systems into one system to facilitate the implementation of the systems requirements. Jubail Technical Institute (JTI) obtained ISO 9001 certificate in 2015, followed by several certificates such as ISO 22000, OHSAS 18001 and ISO 10015 respectively. These certificates and others made it necessary for JTI to unify efforts and increase the effectiveness of meeting the requirements of these systems. The used tool for achieving these purposes was the MISWEB which is an internal website that organizes the integration of quality and safety management systems in IMS and provides many internal services. Throughout the MISWEB, JTI has been developed many electronic procedures, documents and forms to communicate them for the sake of increasing the use of forms, procedures. In this case study, the impact of IMS (ISO 9001, ISO 22000, OHSAS 18001 and ISO 10015) through MISWEB was measured. Specifically, the satisfaction rates of the faculty members, and the administrative staff on the procedures, forms and documents of IMS. Many tools and methods such as the tables, figures, and shape in addition to the Likert scale for the surveys were used to illustrate the impact of the IMS. A group of faculty members and the administrative staff have been surveyed over five years. The number of those samples from the two surveys were (152, 159, 125, 120, 82) for the years (2015, 2016, 2017, 2018, 2019) respectively. The analysis of data went through several steps such as the average scores and the range was from (3.87 to 4.45) out of 5. Moreover, the standard deviation of the data was measured and ranged between (0.67 and 1.08). The results of the Cronbach Alpha tests reached (0.89). The overall satisfaction rate of the faculty members and administrative staff on the procedures, forms and documents in the IMS at the MISWEB website were (86%). The satisfaction rate of the faculty members on the clarity of responsibilities in the procedures and clarity of procedures were (93%). While, the satisfaction rate of administrative staff on the clarity of procedures and forms, the extent of updating these forms, the suitability of these procedures and forms is equivalent to (80%). These results have led to improving the integrated management system. As well as enhance the work of MISWEB and pursue the satisfaction of faculty members and administrative staff to ensure high-quality services.