Saudi Journal of Business and Management Studies (SJBMS)
Volume-2 | Issue-02 | 102-111
Review Article
Complimentary Rooms in the Hospitality Sector. Theoretical Issues and Business Practices
Aurelio G. Mauri, Roberta Minazzi
Published : Feb. 28, 2017
Abstract
Product sampling and free trials are a common practice in many industries. The present article aims to analyze
the offer of complimentary rooms within the hospitality business. Despite the widespread use of this marketing tool, the
phenomenon appears to be understudied within academic contributions and not comprehensively tracked by corporations
specialized in hotel market data and benchmarking. The article aims giving a comprehensive view of the topic,
combining both existing literature and sectorial applications. Theoretical contributions, concrete practices and practical
implications are discussed and further research directions are identified.