Saudi Journal of Business and Management Studies (SJBMS)
Volume-2 | Issue-02 | 82-91
Original Research Article
Knowledge Management, Employee Satisfaction and Performance: Empirical Evidence from Nepal
Lekhanath Khanal, Dr. Santosh Raj Poudel
Published : Feb. 28, 2017
Abstract
Knowledge Management (KM) is the process that deals with obtaining, processing, storing, disseminating and
applying of information and knowledge within an organization to support and enhance its business performance and
employee satisfaction. Financial institutions are realizing knowledge as a crucial resource in organization and should be
managed judiciously. Despite the claims for positive relation between KM process and employee satisfaction in banking
sector, few researchers have actually proved it. Therefore, the main objective of this study was to measure the effect of
knowledge management practices on employee satisfaction of banking sector in Nepal. In this study, a sample of 385
respondents was selected randomly from four different types of financial institutions of Kathmandu, Nepal. Statistical
analysis was done to draw the conclusion. The results clearly showed that components of KM process (KM obtaining,
KM organizing & KM applying) had positive relation with the organizational performance measured in terms of
employee satisfaction.