Banking service characterized by its importance in various fields, economic, social and civilization…etc. So it had to be interest in the quality of this service. As the bank was not able to achieve competitive advantage in the market by its multiple services it provides, but by the quality and style of providing these services. Opinions of beneficiaries affected by the level of quality banking service provided by the bank to its customer satisfaction that are affected by the level of received service quality. This study was conducted in the Jordanian banking market, because this sector has a key role in the Jordanian economy, and the challenging facing because of the openness of the market and the possibility of the foreign banks entry and what consequent competition.