Saudi Journal of Business and Management Studies (SJBMS)
Volume-1 | Issue-04 | 196-207
Original Research Article
The Impact of Service Quality on Patient Satisfaction in the Health Care System a Comparative Study
Nazan Yashar Akbulut
Published : Dec. 31, 2016
Abstract
Quality of Care and patient satisfaction are major challenges faced by the healthcare sector in Jordan. This
paper aims to comparative study of the factors affecting service quality on the Patient Satisfaction from patient‟s
perspectives in Jordan. Cross Sectional Survey. The study sample consisted of (200) respondents divided between King
Hussein Medical Centre Hospital and Al-Bashir Hospital. The collected data were analyzed using the SPSS package. The
study results revealed that quality of care has an impact on patient satisfaction. Moreover the results indicated that
patients are satisfied with quality of care in the two hospitals. The study recommended that the two hospitals have to set
up criteria for their quality provided for patients, and they are requested to provide sufficient number of qualifies medical
staff to deal with the increased number of patients.