Saudi Journal of Business and Management Studies (SJBMS)
Volume-1 | Issue-04 | 169-178
Original Research Article
The Influence of Dimensions of Job Burnout on Employees’ Commitment: A Perspective of Malaysia
Bavani, Sugumaran, Muhammad Safizal Abdullah, Arman Hadi Abdul Manaf
Published : Nov. 30, 2016
Abstract
This study investigates the job burnout components impact on manufacturing workers job commitment since
burnout known as a syndrome that influences employees’ motivation and their commitment level. As well, each
organization also aims to increase the company profit and productivity by reducing the level of strain among their
workers which may reduce the performance and commitment level. The present study also aim to investigate if there is
any significant relationship between emotional exhaustion, personal accomplishment and depersonalization towards job
commitment among the manufacturing workers in Melaka. There have been limited study done in manufacturing sector
and this study focused on manufacturing sector, in order to minimize the negative effect on employee productivity and
their commitment level. The Maslach Burnout Instrument-Human Service Survey (MBI-HSS) and Employee
Commitment Survey (ECS) were used in this study. This study examines the direct relationship between emotional
exhaustion, depersonalization and personal accomplishment on job commitment. A quantitative approach with
descriptive analysis method and multi-stage sampling method were used in this study. Where, cluster method was
conducted followed by stratified and simple random sampling method. A total of 780 questionnaires were distributed to
the manufacturing workers in Melaka who had agreed to participate in this study. However, out of it only 518
questionnaires were returned and about 383 questionnaires were usable for further analysis. Results showed that
emotional exhaustion and depersonalization were significantly negatively associates with job commitment while personal
accomplishment was significantly positively associates with job commitment.