At present, the ICT industry of Bangladesh is expanding day by day and improving widely. The significance of the IT sector towards the global economy is increasing rapidly. Bangladesh is currently one of the finest sites to source IT support worldwide. By enhancing IT employee’s performance, this sector can be more ameliorated. Our paper seeks to study about the steps an organization takes to improve their employee’s performance. It also describes the expectation of employees from an organization as well as their environment, employee’s motivation, satisfaction level, and their work engagement. This paper also includes occupational stress levels among employees.