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Saudi Journal of Oral and Dental Research (SJODR)
Volume-8 | Issue-06 | 178-187
Original Research Article
Patient’s Satisfaction towards "WASFATY" e-Prescriptions Service Implementation Provided by Community Pharmacies in Qassim Region
Dr. Abdulaziz Abdullah Alsalem, Fawziah Hassan Al-Owayyid
Published : June 8, 2023
DOI : DOI: 10.36348/sjodr.2023.v08i06.001
Abstract
This study was conducted to assess the level of Patient’s Satisfaction towards "WASFATY" E-Prescriptions Service provided by community Pharmacies in Qassim Region. Method: The study used a cross-sectional approach; it was conducted between September and November 2022. Data was collected using a random sampling technique, and an online questionnaire was distributed among the study population. A Ten-point scale, ranging from 1 (Extremely Poor) to 10 (Excellent), was used to assess patient satisfaction. Results and Conclusion: A total of 294 beneficiaries participated in the study. The level of satisfaction towards "WASFATY" E-Prescriptions Service provided by community Pharmacies in Qassim Region is (2.92) out of 5, (58.4% SD (3.235)). Aspects related to the pharmacy was divided to two points, the barriers consist of six domains, not all medicines are available (24.4%), E- prescription program-WASFATY- at the pharmacy has broken (9.6%), Receiving alternative medicines (Brand change/company name different) (11.8%), The pharmacist asked to come at another time(5.4%), Unavailability of a participating pharmacy in the WASFATY close to home (24.4%), Not applicable (24.4%), and the advantages consist of six domains, Freedom of timing in receiving medication (20.7%), No waiting time needed (16.3%), Fast access to obtain the medication (11.7%), Ease of obtaining medication (9.9%), The number of pharmacies participating in the WASFATY program(20.7%), Availability of a pharmacy participating in the e-prescription near the house(20.7%).
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