This research was conducted at the Barito Kuala Regency Land Office with the aim of: (1) Determining the performance of public services that have been implemented and whether these services are in accordance with existing procedures; (2) Knowing what factors hinder the performance of the Barito Kuala Regency Land Office services. This study used descriptive qualitative method. The results showed that the quality of service performance at the Barito Kuala Regency Land Office was still low. This can be seen from the phenomena contained in the dimensions of responsiveness, responsibility, and accountability. These three dimensions have not been implemented optimally.