Universities with urban campuses are often seeking solutions to congestion and parking problems in their neighborhoods. Yarmouk University (YU), Irbid-Jordan, faces severe pressure from the continuous and dynamic activities with high traffic congestion due to its location. This paper surveyed the significant characteristics of commuters to the YU campus and explored the quality and efficiency of existing offered public transport services. A sample of nearly 1006 students, faculty, and staff at the campus was surveyed using an online, paper, and one to one questionnaire surveys. Results showed that majority of travelers (39.8%) to campus were from Qasabet Irbid (Irbid central area). Also, 41% reported that total journey time needed to campus was between thirty minutes to one hour. It is also found that a substantial proportion of respondents (68.6%) do not own a passenger car. The most common parking problems mentioned by respondents who commute to campus were the insufficient parking spaces (30.3%), not covered parking (20.5%), and walking long distances from parking lots to their destination (19.9%). Furthermore, 52% of the respondents reported using public transport daily, 45.8% stated arriving at the campus in the early morning (5AM–8:30AM), 49.2% stated leaving the campus in the early afternoon (Noon–3:00PM), 36% stated that Sunday was the hardest day to get to university, and 30.3% stated that it was Thursday. This research value arises from the anticipated analysis that may help understand campus community travelers' behavior to enhance future planning efforts in different urban universities according to the existing situation.