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Scholars Bulletin (SB)
Volume-3 | Issue-11 | Sch. Bull.; 2017, 3(11): 595-602
Research Article
User’s Satisfaction at State University Library in Jambi Province: Its Relation to Organizational Culture and Work Motivation
Mukhtar Latif, Hapzi Ali, Dewi Hasanah
Published : Nov. 28, 2017
DOI : 10.21276/sb.2017.3.11.7
Abstract
Abstract: The purpose of this study is to analyze the correlation among organizational culture, work motivation, and library satisfaction at State Universities in Jambi Province. The quantitave approach used in this study with survey method conducted at two university libraries in Jambi Province. Proportional sampling was used in which 206 from 2446 undergraduate students as library users fullfilled written questionnaire. Multiple regression continued with determinationanalysis were used to analyze the data. The findings showed that organizational culture and work motivation are significantly correlated with library user satisfaction either partially or simultaneously. To sum up, all hypotheses were accepted.This study implies that library satisfaction service can be achieved through creating organizational culture and work motivation. The better implementation in organizational cultureand work motivation can create higher library users’ satisfaction.
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