The purpose of this study was to investigate parents’ views regarding online learning during the COVID-19 pandemic in the UAE context. A concurrent mixed method design was utilized to collect both quantitative and qualitative data from a sample of 122 parents who live in the UAE. Primary data was collected with a questionnaire which was developed by the researcher based on a literature review. Results indicated consistency between the quantitative and qualitative findings. Parents’ satisfaction of online learning in the UAE context was equally divided between being satisfied, not satisfied, and neither satisfied nor dissatisfied. Parents’ suggestions to improve online learning were revealed. The need for more interactive live sessions between teachers and students and more communication between the schools and parents were the parents’ most repeated suggestions for better online learning quality and experience. The findings of this study can be used by educational policymakers and stakeholders to enhance the online learning experience in the UAE context.