Saudi Journal of Humanities and Social Sciences (SJHSS)
Volume-4 | Issue-05 | 371-380
Original Research Article
Model Repurchase Intentions: Analysis of Brand Awareness, Perceived Quality, Brand Association, and Brand Loyalty (Case Study Private Label on Store Alfamidi In Tangerang)
Dody Wijaksono, Hapzi Ali
Published : May 30, 2019
Abstract
The existence of products with private label brands is a priority for the ritailer, because in addition to helping to increase
the number of visits and sales in the store, it can also increase customer loyalty. The rapid development of private
labels can be seen from the increasing number of types of private label products being marketed. But the development of
sales of private label products at Alfamidi in 2017 is still not satisfactory and tends to stagnate. The condition of the
consumption level of Alfamidi's private label products is still low, even though the company has approached various
promotional activities. In this study is to obtain a model of repurchase intention and to know the effect of brand
awareness, brand association, perceived quality, brand loyalty on the intention to repurchase private label products . This
research was conducted with a quantitative approach and data collection techniques for questionnaires surveying 100
respondents at the Alfamidi research site in Tangerang City. The results showed that there was a significant influence
between brand awareness, brand association, perceived quality, brand loyalty towards the intention to repurchase private
label products . However, there is a negative relationship between brand awareness and repurchase intention. The
contributions of the four variables amounted to 47.4% towards the intention to repurchase. This indicates that there are
still 52.6% of other variables that are factors in influencing the intention to repurchase . This indicates that the brand is
not a major consideration for consumers in buying private label products at Alfamidi stores . There are other factors such
as products, prices, places, promotions and distribution channels.