This study aims to analyze the accountability process of the performance of government officials in the service of electronic Resident Identity Card (e-KTP) in Bantaeng Regency and analyze aspects that affect the accountability of the performance of government officials in the service of E-KTP in Bantaeng Regency. This research was carried out in Bantaeng Regency using qualitative approach, which is a method that has several theoretical perspectives with the type of case study. The research shows that the accountability of the performance of local government apparatus in e-KTP service at the Bantaeng Regency Population and Civil Registration Service still needs to be improved if it refers to several accountability indicators namely legal accountability and honesty, process accountability, program accountability, and policy accountability of the four indicators, indicators of local government must be able to improve the quality of the performance of the apparatus, especially from aspects of the process and program, although on the other hand there are some obstacles to the apparatus in carrying out their duties, functions and authority from these indicators. Indicators of legal accountability and honesty as well as policy accountability have run quite well, but these advantages must always be maintained in order to provide maximum service to the people of Bantaeng Regency.