Saudi Journal of Humanities and Social Sciences (SJHSS)
Volume-3 | Issue-02 | 305-317
Original Research Article
Effect and Impact of Brand, Trust, and Halal Products towards Switching Barrier on the Loyalty of Tabita Cosmetic Users (Case Study: Students of Faculty of Economics and Business, UNPAB)
Indawati Lestari, Arlina Nurbaity Lubis, Beby Karina Fauzeea Sembiring
Published : Feb. 28, 2018
Abstract
Tabita is one of the cosmetic products that are currently in high demand
by young people and able to maintain customer loyalty among them among
students. This research focuses on students of Faculty of Economics and Business
UNPAB. The purpose of this research is to know and analyze the influence of
brand image, trust and halal product to switching barrier and its impact on the
loyalty of Tabita cosmetic user. The type of this research is quantitative
associative, and the nature of the research is explanatory research. The population
of this study was 362 female students, and the sample of research was 190
respondents. Sample technique used in this research is purposive sampling. Data
analysis is using path analysis. Results of first submodel research show
simultaneously and partial of the brand image have the positive and significant
effect to switching barrier. Trust and halal products have no significant positive
effect on switching barrier. The results of second submodel research show
simultaneously and partial brand image, trust, and halal products have a positive
and significant impact on loyalty. The results also show the brand image, trust, and
halal products negatively affect loyalty through switching barrier.