This research aims to study and determine the performance of land agency officials in issuing certificates in Banjarbaru and to find out the supporting factors and obstacles to the performance of land agency officials in issuing certificates in Banjarbaru. The research method used in this study is a qualitative descriptive method with the geetz interpretive model approach, namely a phenomenological approach that seeks to find meaning instead of looking for laws, to understand every problem and not to seek a theory of phenomena. The results showed that the performance of the land agency apparatus in issuing certificates in Banjarbaru was still less than optimal, because the apparatus still expected compensation from the applicant; there is discrimination among officials in providing services because of the proximity system; Responsibility is still lacking due to complaints about making measuring drawings and land parcels maps; Accountability is not good because there are many community unrest/complaints, lack of transparency about the cost and time of certificate issuance. The supporting factors for the performance of the land agency apparatus in issuing certificates in Banjarbaru are: discipline, People's Service for Land Certificates (LARASITA) cars, computerized systems, waiting rooms, information boards and land flow charts. The factors inhibiting the performance of the land agency apparatus in issuing certificates in the city of Banjarbaru are human resources, lack of public understanding, lack of computer infrastructure, low apparatus capacity, lack of apparatus coordination, insufficient document storage, no lost certificate replacement funds, no guarantee of security for the land agency apparatus at work.