Service is a very important activity in the academic, because this is a benchmark for the success of bureaucratic performance even college faculty. It is necessary to be noticed by the institution, because service activities are activities of direct interaction between employees and students. To improve service quality of academic and administrative, it must be managed well by the universities concerned. So the student satisfaction as a customer will be met, and ultimately the quality of higher education will increase as expected. In the academic service which includes all activities of lecturers, shows more than half of respondents said „good‟. Meanwhile, in the aspect of Administrative Services, based on a questionnaire, it can be concluded that the administrative aspects of the service is quite good.