Saudi Journal of Engineering and Technology (SJEAT)
Volume-3 | Issue-03 | 146-155
Original Research Article
Supply Chain Performance Measurement and Improvement for Indonesia Chemical Industry Using SCOR and DMAIC Method
Sawarni Hasibuan, Nurul Dzikrillah
Published : March 19, 2018
Abstract
Indonesia's chemical industry is faced with the challenge of increasing its
supply chain competitiveness, while the chemical industry in Indonesia generally still
does not have a holistic performance measurement system in its supply chain. The
objective of this research is to develop the framework of supply chain performance
measurement of the chemical industry using SCOR and DMAIC models. The
research stages are the selection of chemical industry supply chain indicators,
benchmarking of indicators, development of the framework for supply chain
performance measurement for Indonesia’s chemical industry, and the improvement of
the supply chain performance. The implementation was carried out at the cases in the
market leader company which produces textile dyes product in Indonesia. The result
of expert consensus recommends 28 indicators of the industrial chemical supply
chain. The best in class for each supply chain performance indicator become the
performance target on the performance measurement framework which is developed.
The results of measuring the performance of the chemical industry supply chain in
the textile dyes product showed good performance at flexibility aspect, medium at
cost, reliability, and asset management cost aspect, and low at responsiveness aspect.
There were three critical to quality (CTQ) for responsiveness aspects; these are
demand analysis, raw material issue, and breakdown machine. The recommended
improvements are to provide training on demand analysis, to improve communication
with the regional party, to provide alternative vendors, raw material scheduling,
procurement of buffer stock for raw material critical, and scheduling preventive
maintenance.