This study aims to describe and analyze how the implementation of the e-KTP program policy in Murung Raya Regency. The research approach uses qualitative research because the research problems studied are holistic, complex, dynamic, and full of meaning. The research method is field research which is a type of research that is oriented towards collecting empirical data in the field. Data collection techniques in this study were carried out by interview, some notes that were found in the field, and available documentation relating to this research. Data analysis is carried out using several key steps namely reducing data and presenting data to process the data that has been reduced in the form of a brief description that illustrates the findings of the study. The results of the implementation research of the Ministry of Home Affairs policy on the e-KTP program is to carry out the implementation of making electronic KTPs that were previously KTPs manually. The government's goal in making policies for implementing the e-KTP program is to create an orderly population administration and prevent negative impacts from the use of manual KTPs carried out by irresponsible parties that can harm the government and the community. From the results of the research analysis, it was concluded that the policy was not yet effective in its implementation in the field, partly because: human resource readiness in the face of change and innovation; facilities and infrastructure; and coordination and communication both between organizations (stakeholders) and between individuals.