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Saudi Journal of Economics and Finance (SJEF)
Volume-3 | Issue-11 | 545-548
Original Research Article
State Civil Service Apparatus Mechanism in the Field of Treasury and Financial Asset Management Agency
Totok Priyandanu, Stia Budhi, Jamaluddin
Published : Nov. 19, 2019
DOI : 10.36348/sjef.2019.v03i11.012
Abstract
Apparatus State Civil bound by the obligation to carry out government duties. The demands of the public or organizations to obtain quality services continue to increase over time. The demand is growing in line with the growing awareness that citizens have the right to obtain or provided services. This article aims to describe the service ASN in particular on Treasury Sector Finance and Asset management Agency in North Barito regency in 2018. The study was conducted using a qualitative approach. In the tradition of qualitative research study serves as a research instrument. Data were collected at three stages; documentation, observation, and interviews. Data analysis was performed model of Miles and Huberman. Test the validity of the data was performed using triangulation techniques. The results of the study described that the State Civil Service Reform has implemented dimensional Tangible, Reliability, Responsiveness, Assurance and Empathy and its indicators. However, some indicators have not been run following the wishes of service users among other discomforts in the services area, less response service representatives to service users and customer complaints are not responded well and less friendly and courtesy of service personnel in providing service.
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