Saudi Journal of Economics and Finance (SJEF)
Volume-3 | Issue-01 | 10-22
Original Research Article
The Effect of Academic Service Quality on Student Satisfaction Faculty of Economics and Business, University of Muhammadiyah Surabaya
Siti Salbiyah, Fitri Nuraini, Asyidatur Rosmaniar
Published : Jan. 30, 2019
Abstract
This study aims to describe and analyze academic activities on student satisfaction Faculty of Economics and Business,
University of Muhammadiyah Surabaya (FEB UMSurabaya). The method used in this study is a survey with a
quantitative approach. Data analysis technique that is used is questionnaire. The subjects used as sample is students of
Management and Accounting Study Program FEB UMSurabaya which was elucidated by 190 students. The results
showed that 1) academic service simultaneously to student satisfaction in FEB UMSurabaya, 2) academic service which
is real evidence to student satisfaction in FEB UMSurabaya.