Saudi Journal of Business and Management Studies (SJBMS)
Volume-11 | Issue-06 | 200-210
Original Research Article
Enhancing Small and Medium Scale Enterprises’ Work Quality in Akwa Ibom State, Nigeria: The Role of Knowledge Management
Orok A. Imagha, Samuel V. Akpan
Published : June 27, 2026
Abstract
This study examines how knowledge management affects Akwa Ibom State SMEs' work quality. The knowledge management aspects included in the study were knowledge creation and knowledge acquisition. Cross-sectional survey research was used for this study. The study's population included 9,483 SMEs registered in Akwa Ibom State. The sample size was 384 using the Krecjie and Morgan (1970) table. Data was collected with a standardized Likert scale questionnaire. Data was analyzed using descriptive and inferential statistics. The inferential statistics used a simple linear regression procedure. The study's results indicate that knowledge creation had an R-value of 0.571, but knowledge acquisition had an R-value of 0.406 concerning work quality. Thus, it was concluded that knowledge management significantly improves the quality of work produced by SMEs in Akwa Ibom State. Since knowledge creation is necessary to guarantee the promotion of competitive advantage in their operations, it was suggested at the conclusion that managers of SMEs should make sure that knowledge is created inside the company in order to improve performance. SMEs should also create policies that support knowledge management techniques. Through staff learning and training, their companies will be able to enhance their performance.