The survival of banking industry is tied to their ability to use information and communication technology facilities to enhance their operational efficiency. Thus, banks are expected to strategically improve on the quality of services provided to their customers in order to remain relevant in a competitive environment. This paper assesses the impact of ICT innovation on service quality. The study made use of both primary and secondary data instruments for data gathering, questionnaires were used for gathering primary data and data from internet, journal were means of secondary data collection. Four hundred (400) banks’ customers were served with questionnaire, out of which only 360 were returned. SPSS version 20 and Regression were used in testing the hypothesis. The result revealed that ICT innovation has a positive impact on Assurance, responsiveness and tangibility, while it has a negative impact on empathy and reliability. It is recommended that banks should ensure that all staff are trained to be more innovative to be able to deliver superior services.