Saudi Journal of Business and Management Studies (SJBMS)
Volume-3 | Issue-08 | 959-977
Original Research Article
Analysis of Effect of Service Quality, Price, E-Learning, and Supporting Facilities against Student Satisfaction and Loyalty Impact on Students at University of Mercu Buana Bekasi
Roni Yunus, Arifin Sitio
Published : Aug. 30, 2018
Abstract
Against Student Satisfaction and Loyalty Impact on Students at University
of Mercu Buana Bekasi researcher the research sample was taken a total of 100 active
student of Master of Management of the University Mercubuana Bekasi grouped by
status semestemya to be sampled proportionally. In this study sample will be used
using the formula Structural Equation Modeling (SEM), which is an evolution of
structural development, namely and models simultaneous equations in econometrics,
then combined with the principles of measurement and psychological (such as factor
analysis), and analysis of trajectory and sosiologt and biology into a structural equation
model. The analysis shows the validity of the testing performed by using the
correlation formula moment.rhitung product obtained from the output, the value is then
compared with the value rtabel (0.138) is obtained from a reference standard statistical
books. Validity testing showed that all the indicators used to measure the variables
used in this study had a correlation coefficient greater than , For samples
sebanyak 40 people on a real level α = 5% {0.05}. The results were obtained structural
equation Y = 0,74X1 + 0,10X2 + 0,28X3 + 0,56X4 and Z = 1,07Y + 0,17X1 + 0,31X2
+ 0,029X3 + 0,15X4. The structural equation it can be seen the value of R² (coefficient
of determination) for each of the relationship equation.