Saudi Journal of Business and Management Studies (SJBMS)
Volume-3 | Issue-04 | 453-463
Original Research Article
Framework for Exploring the Relationship between the Moderating Effects of Organizational Culture on TQM Implementation and Organizational Performances
Abdulgani M S Bahbah
Published : April 30, 2018
Abstract
In this paper, a framework for exploring the relationship between the
moderating effects of organizational culture on TQM implementation and
organizational performances was proposed and investigated using Alrahila Oil
Services Company, Libya, as a case company. The study, which provides a whole new
approach to the investigation of the relationship of variables, used qualitative and
quantitative survey methods and the PLS program for its evaluation. The study
showed a great potential for ensuring the survival and growth of Alrahila Oil Services
Company, Libya, as well as other oil serving companies in Libya. The results of the
study provided a substantial knowledge and scientific addition to this field as it
established the moderating effects of organizational culture on the different TQM
critical elements, as well as on the overall company’s performances.
Training/educational development and continuous improvement (Hypothesis 3 and 5)
as TQM parameters showed insignificant and negative influences on the relationship
between different TQM critical elements and the overall company’s performance.