Saudi Journal of Business and Management Studies (SJBMS)
Volume-3 | Issue-03 | 212-218
Original Research Article
Museum as One of the Tourist Destination in Surabaya
Thyophoida W. S. Panjaitan, Citra Anggaraini
Published : March 14, 2018
Abstract
Along with the rapid development of information technology the existence
of the museum must also follow the existing changes, which must adapt to the needs
and wants and young people. Youth segment is a huge market potential in Indonesia.
This research is to explain about the implementation of experiential marketing strategy
to make museum as one of tourist destination in Surabaya. Data collection techniques
based on interviews with museum managers as well as from the observation of
museums in the field, with attention to aspects of sense, feel, think, act and relate. The
population in this study is the existing museum in Surabaya, where there are 18
museums in Surabaya, and the sample of this research is 6 museums in Surabaya
(Museum of Cancer, Museum Of Sampoerna, Submarine Monument, Surabaya
Museum, Health Museum, and Ethnographic Museum). This research uses qualitative
research method with analytic descriptive approach, where this research only describes
and analyzes existing variable that is implementation of experiential marketing at
museum in Surabaya. The results showed that almost all the museums in Surabaya
have not applied the concept of experiential marketing completely. In addition, almost
all museums are in poor condition and still old-fashioned, and this is not suitable for
the youth market. From this study it is also known that the museums in Surabaya have
not been able to touch the emotional and psychological aspects of the visitors, whereas
completing the visit to the museum does not feel an emotional touch and the latter will
not encourage visitors to re-visit.