Saudi Journal of Business and Management Studies (SJBMS)
Volume-3 | Issue-01 | 88-97
Original Research Article
The Influence of Service Quality, Brand Image and Promotion on Purchase Decision at MCU Eka Hospital
Hapzi Ali1, Evi Narulita, Adi Nurmahdi
Published : Jan. 30, 2018
Abstract
This study aims to determine the effect of service quality, brand image and
promotion of purchasing decisions at MCU Eka Hospital. The research design used
was quantitative and descriptive. The study population included 396 service users of
MCU Eka Hospital. The sample size is 76 respondents by using purposive sample
method. The research data was collected by distributing questionnaires to obtain the
required data. Data testing techniques include instrument test and classical assumption
test. Methods of data analysis used are multiple linear regression analysis method, t
test, f test, coefficient of determination test (R2) and inter-dimensional correlation
analysis with the help of SPSS 23.0 for windows program. The results showed that the
quality of service, brand image and promotion have a significant positive effect
simultaneously to the purchase decision at MCU Eka Hospital. Partially the quality of
service has a significant positive effect on purchasing decision, brand image has a
significant positive effect on purchasing decision and promotion have a significant
positive effect on purchasing decision. Further research is suggested to add other
variables that influence purchasing decisions that have not been used in this study such
as price, product and customer relationship management.