Saudi Journal of Business and Management Studies (SJBMS)
Volume-2 | Issue-12 | 1161-1170
Original Research Article
Contribution of Agency Banking Services to Financial Performance of Commercial Banks in Kisumu City (A Case of Equity Bank)
Natasha Akinyi Olang’o, Joseph W.Mwanza
Published : Dec. 30, 2017
Abstract
Agency banking is the business carried out by an agent on behalf of an
institution as permitted by the banking act in 2010. Through agency banking, banks
have been able to recruit other businesses with a nationwide footprint to offer
banking services on their behalf, allowing them to have branches in areas that were
not previously commercially viable. This study sought to establish the contribution
of agency banking services to financial performance of commercial banks in
Kisumu City; A case of Equity bank. The study was guided by the following
objectives: to establish the contribution of withdrawal of cash through agents
financial performance of Equity banks in Kisumu County; to analyze the
contribution of deposits of cash through agents on financial performance of Equity
banks in Kisumu City; to establish the contribution of fund transfers from one
account to another through agents on financial performance of Equity banks in
Kisumu City. The study was anchored on financial intermediation theory and it
adopted a descriptive research design which involves quantitative technique. The
population size was equity bank managers and banking agents in Kisumu City.
Sample size was selected using cluster followed by random sampling where the 56
banking agents and 4 managers were the respondents. Data was collected using
questionnaire and analyzed data using frequency distribution, percentages, and
SPSS helped in multiple regressions. The study found that cash withdrawal, cash
deposit and cash transfer as agency banking services contributed to banks
performance and the influence was statistically positively significant on bank
performance. The study recommends that more banks should implement agency
banking helping them to tap into more deposits and withdrawal eventually
increasing financial performance. Bank management should initiate training
sessions for their agents to equip them with financial skills needed to run the agents
effectively. Security enhances operations of agents; the study recommends that the
government of Kenya should thus improve security to enhance operation of the
agents‟ bank.