The Electronic Medical Records (EMR) system has become an essential component in the digital transformation of the healthcare sector, replacing manual record-keeping with a more efficient digital system. This study aims to analyze the quality of EMR services at the Emergency Department (IGD) of Rumah Sakit Bhayangkara TK I Pusdokkes Polri, with a focus on the challenges affecting the efficiency of the EMR system's use. The research method used is quantitative analytic with a cross-sectional design, involving 60 EMR users who provided data through interviews, observations, and questionnaires. The results show that the majority of respondents are aged 20-35 years and predominantly work as nurses. Although most respondents express high satisfaction with the quality of the EMR, there are several technical issues, such as server and network disruptions, that affect the system's efficiency. Further analysis indicates that the main factors influencing user satisfaction are data accuracy and time efficiency in record-keeping. The p-value for the relationship between data accuracy and user satisfaction is 0.03, which indicates a statistically significant relationship. The p-value for time efficiency in record-keeping is 0.02, also showing a significant relationship with user satisfaction. The study concludes that EMR can improve medical service efficiency and quality; however, improvements in technical issues, particularly server and network infrastructure, as well as user training, are essential to optimize this system.