REVIEW ARTICLE | Oct. 30, 2018
Service Quality and Customer Satisfaction of Passenger Bus Rapid Trans Semarang, Indonesia
Bayu Kurniawan, Heru Yulianto
Page no 1128-1132 |
10.36348/sjbms.2018.v03i10.001
Public transportation is a service provided by the government in several major cities, whose purpose is related to reducing congestion. In addition to the jammed that underlies the existence of public transportation, the people's desire to have a safe, comfortable, easy and affordable transportation mode. The aims of this research are to analyze the relationship between service quality and passenger satisfaction in BRT Semarang. Survey questionnaire was conducted from 150 passengers, to analyze and test the relationship between variables using a simple regression test with the help of SPSS 22. The results obtained explain that three of the five dimensions of service quality positively contribute to passenger satisfaction in the Semarang BRT. Thus, this means that to increase customer satisfaction, the BRT Semarang must pay more attention and increase efforts into the five dimensions of service quality, especially the weakest of tangibility and assurance
REVIEW ARTICLE | Oct. 30, 2018
Agricultural Marketing as a Tool To Solving Security Challenges Leading To National Development In Nigeria
God’swill Chinedu Chukwu, Victor Chima Anucha, Anaejionu Ansalem O
Page no 1133-1140 |
10.36348/sjbms.2018.v03i10.002
Nigeria is presently facing serious security challenges and instability that threaten our existence as people of one destiny. This article examines the important roles agriculture can plan in ensuring our national security. Vocational agriculture is a skill acquisition training programme for youth to be self-employed and self-reliance in agricultural production for empowerment. In addition, democratic principles and rule of law must be enshrined in our political life for equity, fairness and justice. The roles of agriculture in ensuring national security are in the areas of reduction in rural- urban migration, youth unemployment and growth in industry. One major cause of insecurity and instability in a nation is the mass movement of unemployed youths to the urban Centre’s in search of jobs. They easily become available tools for use in promoting insecurity. If these youths are well trained in vocational agriculture, with basic skills acquisition in the various disciplines of agriculture and given the necessary assistance, they can be self-reliant. This will drastically reduce rural-urban migration, thereby creating an enabling environment for effective participation in nation building and development: therefore security is guaranteed. The purpose of this article is to examine how agriculture can be used as a tool in solving the problem of insecurity in Nigeria which can bring about a lasting peace thereby leading to national development. Some of the ways agriculture can help in reducing insecurity challenges can be training the youths in modernized faming, farm produce processing, farm produce systemized storing, farm produce packaging and farm produce distribution. For this to be achieve the government must seriously look into the Fulani herdsmen activity and agricultural policies that are not favorable to the farmers. The SWOT Analysis of agriculture in Nigeria would be used for analyzing and discussing the strength, weakness, opportunities and threat of using agriculture as a tool for solving security challenges in Nigeria.
REVIEW ARTICLE | Oct. 30, 2018
The Impact of Incentives and Job Satisfaction towards Job Performance among Public Sector Doctors in Jordan: A Review of Literature
Ahmad Mohammad Rbehat, Noor Aina Amirah
Page no 1141-1150 |
10.36348/sjbms.2018.v03i10.003
The different kinds of incentives (financial, moral and grant specialization to doctors) are playing a prominent role in influencing the performance of doctors in public sector in Jordan, and guide their behavior to achieve the public health sector goals. The subject of incentives has become the focus of many management scholars and researchers because of the strong correlation between incentives, job satisfaction and job performance. Several theories such as Maslow’s human needs theory , Herzberg two factors theory and other theories became the basis of many studies and researches of incentives and job satisfaction, hence the scholars and researchers were interested in studying job performance academically as a part of organization psychology, also it has become a part of human resources management This paper aims to know the relationship between incentives (financial, moral, and grant specialization to doctors) and the performance of doctors in public sector in Jordan. The study also tries to prove in literature either the job satisfaction act as a mediator variable between incentives and job performance or not
REVIEW ARTICLE | Oct. 30, 2018
The Development of Maslow’s Needs Hierarchy Model for the Improvement of Small and Medium Enterprises
Hasrudy Tanjung, Julita, Willy Yusnandar S
Page no 1151-1160 |
10.36348/sjbms.2018.v03i10.004
The capability of the entrepreneurs in small and medium enterprises can be realized because of the motivation in their work environment. To improve the capability of the entrepreneurs in small and medium business, it needs motivation by looking at physiological needs or other needs, such as safety and security needs, social needs, appreciation needs, and self-actualization needs. The existence of motivation for the entrepreneurs of small and medium enterprises is the improvement to increase their business capabilities. This study aims to look for the problems that are faced by the entrepreneurs in small and medium enterprises in this case is SMEs/UKM, to motivate themselves to produce quality products and to improve the capability of human resources so that they are able to survive in facing of competition. Therefore, it is necessary to develop an effective model to find the right solution so that the model which is used is Maslow’s Needs Hierarchy. Data analysis techniques use descriptive statistics and analyze the capability of the entrepreneurs in small and medium enterprises through Maslow’s Needs Hierarchy model. The results that are obtained in this study of which small and medium enterprises in Maslow’s needs hierarchy consists of physiological variables are in ‘less good’ category, security needs variables are still not fulfilled, social needs variables are in ‘less good’ category, appreciation needs variables in ‘less good’ category, self-actualization needs variables are in ‘less good’ category, and capability of small and medium enterprises variables are also in ‘less good’ category. In addition to the above variables, researchers add 2 variables, namely innovation and information technology in an effort to develop Maslow’s needs hierarchy to improve the capability of small and medium enterprises
REVIEW ARTICLE | Oct. 30, 2018
Business Ethics Practices in Organization: A Key to Sustainable Development in Selected Banks in South East, Nigeria
Nnadi Chukwudi Francis, Okoh Ambrose Ndubuisi, Akamnonu Ngozi Gloria
Page no 1161-1172 |
10.36348/sjbms.2018.v03i10.005
The study on business ethics practices in organization: A key to sustainable development in selected banks in south east Nigeria was motivated by the need to provide solutions to the problem of sustainability and business ethics practices in organization: key to sustainable development in banking industry in south east Nigeria. The study set out to accomplish the two specific objectives from which appropriate research question and hypothesis were postulated. The study adopted survey design. The population of the study was staff of selected banking industries in Abia state, Anambra state, Ebonyi state, Enugu state and Imo state in South East Nigeria. A sample size of 337 staff was determine from the total population of 2148 population using Taro Yamani sampling technique. The hypothesis were tested using regression analysis with the aid of statistical package for social sciences (SPSS) version 20. The major findings of the study were that ethical value has a significant positive effect on sustainable development of an organisation. There was a significant positive relation between customer loyalty and sustainability of an organization. The study recommended that the top management should invest in human capital in the area of modern banking system and that because of globalization on the job training has to gain way to out sourcing for best practices in global banking industry
ORIGINAL RESEARCH ARTICLE | Oct. 30, 2018
The Escalation of Iron Craft Productivity Preserves the Sustainability of Domestic Creative Industry In Indonesia
Zulkifli Abdullah, Edy Firza
Page no 1173-1177 |
10.36348/sjbms.2018.v03i10.006
Iron craft is a society cultural heritage that has to be preserved. There are many factors working on the sustainability of domestic iron craft industry. This research aims to investigate those factors. The primary data were collected through the field observation, deep interviews, surveys, and documentation. The secondary data were obtained from literature reviews. Those data were deeply analized by qualitative method. The result of this research reveals some factors obstracting the rise of iron craft productivity which are human resourses, management, and finishing. The decreasing number of labors working in this industry and the absence of potential future Iron craftmen as well as the inadequate tecnology application to do the finishing process. Good management practise is required to develop the iron craft business. The values believed by the blacksmiths are family values, community values, and cultural values. The trade off of technology application replacing the labors potentially decrease the current values. On the other hand, technology is requaired to increase the productivity.
REVIEW ARTICLE | Oct. 30, 2018
Factors That Influence Purchasing Decisions at the Hotel
Heri Prabowo, Renny Aprilliyani, Puji Lestari
Page no 1178-1182 |
10.36348/sjbms.2018.v03i10.007
The purpose of this study was to determine the influence of lifestyle and price perceptions on purchasing decisions or guest decisions to stay at a hotel. The population is guests staying at the Patra Jasa Semarang Convention Hotel, with a sample of 98 respondents. The sampling technique in this study uses purposive sampling sampling method. The analytical tool of this study uses multiple linear regression where previously tested its validity and reliability. Test results show that lifestyle is proven to influence guest decisions in defense, and price perception has a positive influence on the decision to stay
ORIGINAL RESEARCH ARTICLE | Oct. 30, 2018
The Effect of Reward, Policy, and Wages on the Employee Performance Private Hospital in Surabaya Indonesia
Muhammad Anang Firmansyah, Andrianto
Page no 1183-1187 |
10.36348/sjbms.2018.v03i10.008
The Private Hospital is a Charity Health Business owned by Private Business. The BPJS (the Social Security Organizing Body)procedure that must be carried out by the hospital is quite complicated and the lack of information for BPJS users, such as nurses inpatient rooms must always monitor the ceiling limit limit of BPJS rates and the difficulty of referring to other private hospitals. This study uses a descriptive quantitative approach. Data analysis of this study uses multiple linear regression analysis which is processed using the SPSS for Windows program. The sampling technique in this study used proportionate stratified random sampling and samples were 64 employees. The results of this study are reward, policy and and wages have a significant effect simultaneously on the employee performance in Private Hospital Surabaya. Second, the most dominant variable influencing employee performance in Private Hospital Surabaya is wages variable
ORIGINAL RESEARCH ARTICLE | Oct. 30, 2018
The Impact of E-Retail Marketing Mix on Consumers Attitude Comparative Study between Amazon and Flipkart Evidence of ALIGARH and NCR
Amgad Saeed, Eissa A. Al-Homaidi, Najib H Farhan
Page no 1188-1193 |
10.36348/sjbms.2018.v03i10.009
The trend of e-commerce has been catching up in the country with high rates of domestic and local companies using the e-business model to do business very different from the traditional way of doing business in India. This study is trying to Estimate and understand the consumer attitude and factors influencing their behaviour for choosing E-commerce sites and to succeed in those procedures and Find out new opportunities. The study is based in primary data collected by questionnaire on students of Aligarh Muslim University the study conclude that With the increasing middle class people and more disposable incomes, people are now shopping more frequently. Access to affordable internet and increasing number of smartphone users have resulted in more online buyers.